# Director, Client Services Programs

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Salary**: $150,000 - $165,000 annually
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Director-of-Client-Services_R1550425?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fdcc24e5-1f6

## Description

We are seeking a Director to lead a high-performing, patient-centric client services program.

This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.

**Key Responsibilities**

- Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives

- Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication

- Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development

- Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management

- Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives

- Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders

- Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence

- Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery

- Drive change management initiatives, including program enhancements and CRM/system updates

- Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations

- Represent the program in governance forums, including QBRs and strategic planning sessions

- Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities

**Qualifications**

- Bachelor’s degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience

- Strong knowledge of specialty pharmacy and its integration with manufacturers and payors

- Proven leadership skills with experience coaching, motivating, and developing high-performing teams

- Excellent communication and presentation skills with strong interpersonal effectiveness

- Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders

- Strong analytical and organizational skills, with experience managing complex data and reporting processes

- Experience with financial and budget management

- Ability to operate effectively in a fast-paced, evolving environment with a high degree of independence

- Customer-focused mindset with strong professionalism, empathy, and service orientation

- Strong problem-solving, critical thinking, and active listening skills

- Advanced technical proficiency, including Microsoft Office and database management tools

- Contact center experience, including script review and training, preferred

The potential base pay range for this role is $150,000 - $165,000 annually.

## Skills

### Required
- leadership
- program management
- budget management
- analytical skills
- communication skills
- problem-solving skills
- Microsoft Office
- database management

### Nice to have
- contact center experience
- script review and training

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Director-of-Client-Services_R1550425?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)