# Software Engineer I - Salesforce

**Company**: ZoomInfo
**Location**: Bengaluru, Karnataka
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8759686002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fda5d1d9-651

## Description

We're seeking a Software Engineer I - Salesforce to join our team. You'll serve as the primary point of contact for daily business operations, focusing on Salesforce and Lead-to-Order (L2O) support.

Responsibilities:

- Manage and resolve day-to-day Lead-to-Order (L2O) support tickets, ensuring timely responses and high-quality resolution for business users.

- Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.

- Escalate complex technical issues to senior engineers or developers while maintaining clear communication with affected business stakeholders.

- Perform regular data load operations using data management tools while maintaining data integrity and accuracy.

- Provide daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks.

- Assist the QA team with light testing tasks, such as smoke testing and regression testing of support-related fixes and enhancements.

- Create and maintain process documentation for common support issues and resolution workflows to improve team efficiency.

- Continuously build technical skills, domain knowledge, and testing capabilities to support increasingly complex systems.

Requirements:

- 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.

- Basic experience with Salesforce platform configuration and familiarity with data loading tools.

- Understanding of software delivery lifecycles, basic API testing concepts, database fundamentals, and data integrity verification.

- Analytical mindset with a passion for troubleshooting production issues and performing root-cause analysis.

- Strong communication skills with an eagerness to learn from senior engineers and partner effectively across business and technical teams.

## Skills

### Required
- Salesforce
- Data Management
- Business Analysis
- Quality Assurance
- Troubleshooting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8759686002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)