# Critical Account ACE Engineer

**Company**: Hewlett Packard Enterprise
**Location**: Houston, Texas
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $123,500 - $285,000 per year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Houston-Texas-United-States-of-America/Critical-Account-ACE-Engineer_1216491-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fda4121c-d3d

## Description

Hewlett Packard Enterprise is seeking a Critical Account ACE Engineer to work primarily from an HPE office in Houston or Frisco, Texas.

As a Critical Account ACE Engineer, you will work with Critical Account Program customers as a senior technical resource, identifying sub-optimal designs and/or misconfigurations, and consulting on plans to correct them. You will collaborate with engineering escalation teams and customers to troubleshoot issues and software or hardware defects. Building strong customer relationships and becoming a trusted advisor are key aspects of this role.

Responsibilities:

- Work with Critical Account Program customers as a senior technical resource

- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them

- Collaborate with engineering escalation teams and customers to troubleshoot issues and software or hardware defects

- Build strong customer relationships and become a trusted advisor

- Develop strong relationships across the internal organization to increase knowledge, achieve faster outcomes, and build trust

- Collaborate with teammates and communicate effectively to ensure better outcomes and increased engineering talent experience and knowledge levels

- Travel up to 40% of the time, varying based on software release cycles and new hardware releases

Education and Experience Required:

- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience

- Typically 10-15+ years of experience

Knowledge and Skills:

- Deep understanding of one or more areas of enterprise networking, including 802.11 wireless solutions, security solutions, modern enterprise network design, implementation, and troubleshooting

- Experience with engineering design tools and software packages

- Excellent analytical and problem-solving skills

- Strong history of troubleshooting with customers

- Excellent written and verbal communication skills; mastery in English and local language

- Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level

What We Can Offer You:

- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing

- Investment in your career development

- Unconditional inclusion and celebration of individual uniqueness

Salary: $123,500 - $285,000 per year

## Skills

### Required
- enterprise networking
- wireless solutions
- security solutions
- network design
- troubleshooting
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- vendor certifications
- industry certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Houston-Texas-United-States-of-America/Critical-Account-ACE-Engineer_1216491-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)