# Global Operations Associate

**Company**: Flexport
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7311906?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fd7626f4-5e9

## Description

We are seeking a highly competent Global Operations Associate to join our European operations team and support the expansion of Flexport in France.

You will spend the first 4-6 months integrated into our EMEA headquarters in Amsterdam to master Flexport's operational processes, systems, and software, while contributing to our growth in France through impeccable operational quality and top-notch customer service.

As a Global Operations Associate, you will be responsible for setting up and executing end-to-end shipment movements within a regional network. On a daily basis, you will coordinate multimodal operations in your region, ensuring a first-class customer experience by guaranteeing quality and punctuality performance.

Responsibilities:

- Ensure the highest level of quality for Flexport shipments: guarantee timely movements and handle exceptions properly

- Support your team in handling escalations of medium to high importance, complex movements, delicate communication, and other tactical touchpoints

- Help the team lead in supervising the team to improve and deliver excellent performance, particularly in terms of data quality and shipment milestone timeliness

- Follow standard operating procedures (SOPs) and participate in creating scalable operational infrastructure and procedures to ensure maximum efficiency and productivity for clients

- Continuously seek opportunities for improvement and implement necessary actions

- Represent Flexport's value proposition by leading commercial implementation and shipment execution for new clients and opportunities

- Act as the primary point of contact for internal and external escalations, resolving client issues quickly and ensuring smooth operations

- Always act in the best interest of the company, avoiding financial losses and adopting a cost-conscious behavior

Requirements:

- A degree in Logistics, Supply Chain, Commerce, or equivalent

- 1-2 years of experience as an international freight agent, logistics/supply chain, and/or maritime freight operations in France

- Knowledge and understanding of port/terminal software systems (e.g., Ci5 by SOGET, AP+ by MGI, CargoWise)

- Proficiency in English and French (other European languages are a plus)

- Ability to adapt quickly to new technologies and thrive in a dynamic environment

- Effective time management and prioritization skills

- Practical approach, process-oriented, structured thinking, and strong problem-solving abilities

- Excellent communication, interpersonal, and organizational skills

- Ability to establish effective feedback loops within the team

- Customer-centric mindset; obsessed with client satisfaction and striving to investigate and resolve client issues

- Continuous process design and optimization

- Problem-solving: able to build consensus among stakeholders with divergent opinions

- Compliance-focused approach to satisfy regulators and demonstrate Flexport's value

- Willingness to travel regularly and/or relocate to Amsterdam for 4-6 months, followed by a permanent relocation to Paris

## Skills

### Required
- logistics
- supply chain
- operations
- multimodal transportation
- customer service
- problem-solving
- communication
- time management

### Nice to have
- French
- European languages
- port/terminal software systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7311906?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)