# Front Office Manager (6 Months Contract)

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161457859-front-office-manager-6-months-contract-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-manager-6-months-contract-fd66cf26-5de/

## Description

We are seeking a Front Office Manager to oversee the front office operations at Sofitel Dubai The Palm, a luxurious 5-star beachfront resort.

As a Front Office Manager, you will be responsible for ensuring exceptional guest service, managing front office operations, and leading a team of front office ambassadors.

Key responsibilities include:

- Overseeing all Front Office operations, including Reception, Concierge, Bell Desk, Guest Relations, CID, Business Centre, Airport Representatives, Drivers and Valet Parking

- Ensuring adequate staffing, supervision and operational coverage across all Front Office sections at all times

- Providing a warm welcome, personalised attention and a memorable guest experience throughout their stay

- Handling guest complaints and service recovery professionally

- Maintaining strong guest relations by engaging with guests, personally welcoming VIPs, recognising repeat guests and building long-term relationships

- Ensuring accurate management of guest profiles, VIP arrivals, pre-registration, room blocking, special requests and guest history records

- Coordinating closely with Housekeeping, Engineering, Reservations, Sales and Revenue teams to ensure room readiness, maintenance, rate management and smooth hotel operations

Requirements:

- Bachelor's degree or Diploma in Hospitality Management, Hotel Management or a related field

- Minimum 3–5 years of experience in Front Office operations, preferably within a luxury hotel environment

- Previous experience in a supervisory or managerial role within the Front Office department

- Strong knowledge of Front Office operations, including Reception, Concierge, Guest Relations and Reservations

- Proficiency in Property Management Systems (PMS), preferably Opera

- Excellent communication, interpersonal and guest relations skills

Benefits: No benefits mentioned.

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## Skills

### Required
- Hospitality Management
- Hotel Management
- Front Office operations
- Property Management Systems (PMS)
- Opera
- Communication
- Interpersonal skills
- Guest relations

### Nice to have
- Additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161457859-front-office-manager-6-months-contract-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)