# NCIS Help Desk Analyst Tier 2

**Company**: GDIT
**Location**: Quantico, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25.63 - $31.52
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Quantico/NCIS-Help-Desk-Analyst-Tier-2---Active-Top-Secret-clearance_RQ228916-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fcf22a4b-a37

## Description

Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with 700 serving at HQ and the remaining staff serving at offices worldwide. NCIS is responsible for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters.

As a Help Desk Analyst Tier 2, you will work on impactful projects for the IT Technology Development division within the NCIS ITD organization in Quantico, VA. Your responsibilities will include:

- Initiating and resolving service requests and problem incidents

- Consulting with users to resolve technical problems and answer queries

- Diagnosing and analyzing problems using historical database records

- Routing calls to product line specialists or system support specialists

- Maintaining and updating records and tracking databases

- Alerting management to recurring problems and patterns of problems

- Providing excellent customer service across all organizational levels

To succeed in this role, you will need:

- An active Top Secret clearance

- 5+ years of IT support experience in a Help Desk environment

- Experience with Cisco switches and routers

- Security+ CE certification

- High School Diploma, with an AAS degree preferred

- US citizenship

GDIT offers a range of benefits, including:

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- AI-powered career tool for identifying career steps and learning opportunities

- Internal mobility team to help achieve career goals

The likely hourly rate for this position is between $25.63 - $31.52.

## Skills

### Required
- Cisco switches and routers
- Security+
- CE
- Help Desk Support
- IT End User Support
- IT Service Desk

### Nice to have
- AAS degree

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Quantico/NCIS-Help-Desk-Analyst-Tier-2---Active-Top-Secret-clearance_RQ228916-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)