# Korean Customer Support Agent - Gaming

**Company**: Keywords Studios
**Location**: South Korea
**Work arrangement**: remote
**Job type**: contract
**Category**: Customer Service
**Industry**: Gaming
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/34ZWUHj52ff9EVmN33DLyp/remote-korean-customer-support-agent---gaming-in-south-korea-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fcebbcaa-995

## Description

Imagine more for your career in games!

We might be the answer to your needs if you're looking for a gaming company that is constantly evolving and provides a casual and supportive working environment.

At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career.

**What will be your daily tasks?**

As a Player Support Agent (Customer Support Agent):

- You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.

- You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues.

- You'll be responding to their inquiries through email and chat.

- Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team.

**You are an ideal candidate for this position if:**

- You have excellent Korean language skills, especially in writing, at a C1-C2 level.

- You are proficient in English and can use it daily to interact with your colleagues.

- You are familiar with either MS Office or Google Suite apps and can use them effectively.

- You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

**Optionally, it would be great if:**

- You have some previous experience in Customer Service.

- You are passionate about video games.

**Working hours:**

- Shift Schedule of the below hours.

- 09:00 - 18:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break

- 17:00 - 02:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break

- 01:00 - 10:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break

**Working days:**

- Shift schedule of 5 days a week.

**Benefits:**

- 4 National Insurances

- Group Health Insurance

- Annual leave

- Paid Sick Leave

- Paid Marriage Leave

- Seasonal Gift Bonus

- Employee Assistance Program

## Skills

### Required
- Korean
- English
- MS Office
- Google Suite

### Nice to have
- previous experience in Customer Service
- passion for video games

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/34ZWUHj52ff9EVmN33DLyp/remote-korean-customer-support-agent---gaming-in-south-korea-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)