# Account Manager, Mid-Market

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $120,000 - $170,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000156661619-account-manager-mid-market?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fce8581b-e11

## Description

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

We're looking for a driven, commercially minded Mid-Market Account Manager who knows how to turn strong partnerships into meaningful business growth. In this role, you'll own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks.

**Responsibilities**

- Own your business: Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.

- Find the next big opportunity: Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships.

- Build relationships that open doors: Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions.

- Drive deals from start to finish: Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.

- Turn customer challenges into business wins: Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value.

- Stay ahead of the game: Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.

- Win together: Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities.

- Travel as needed to strengthen customer relationships and create meaningful in-person connections.

**Qualifications**

- 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets.

- A growth mindset: You don't just manage accounts , you look for ways to expand them, uncovering opportunities and turning conversions into revenue.

- Strong commercial instincts: You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles.

- Executive presence: You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value.

- A consultative selling style: You know how to listen, challenge assumptions, and build trust while moving opportunities forward.

- A collaborative, adaptable approach: You thrive in a fast-moving environment, embrace change, and know that the best wins often come from teamwork.

- Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.

## Skills

### Required
- SaaS sales
- account management
- solution-based selling
- CRM
- employee experience (EX)
- customer experience (CX)
- IT service management (ITSM)

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000156661619-account-manager-mid-market?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)