# Manager, Contract and Billing

**Company**: Samsara
**Location**: Remote - CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $115,727.50-$175,050 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8302148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-contract-and-billing-fce63a7b-a0f/

## Description

Samsara, a pioneer of the Connected Operations™ Cloud, is seeking a Manager, Contract and Billing to lead a new team of Contract and Billing Resolution Specialists. The successful candidate will be responsible for building and leading a team, defining and implementing processes, and partnering with various teams to resolve billing and contract issues.

The role involves leading a team of 3-4 Contract and Billing Resolution Specialists, inheriting work currently handled by Customer Success Managers (CSMs) and their managers, and turning it into a repeatable, measurable, and scalable function. The Manager, Contract and Billing, will partner closely with CSMs, Sales, Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to resolve billing and contract issues.

Key responsibilities include:

- Building and leading a new team of Contract and Billing Resolution Specialists

- Defining and implementing a repeatable, measurable, and scalable process for resolving billing and contract issues

- Partnering with various teams to resolve issues

- Setting up a system of record for billing and contract cases

- Acting as an escalation point for complex, sensitive, or high-dollar cases

- Defining handoffs, ownership, and service levels with other teams

- Building metrics and reporting for the function

- Fixing repeat causes of billing issues

- Partnering with Support, Finance, Sales Ops, and Product on billing improvement work

- Using AI to improve team efficiency

Requirements:

- 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role

- 2+ years of experience managing people

- Experience building a team or function from scratch, or leading a major reorganization of an existing team

- Deep working knowledge of either the quote-to-contract side or the billing side

- Experience setting up or significantly improving a case management, ticketing, or request-routing system

- Strong investigative skills

- Sound financial judgment

- A record of driving results across teams

- Customer-facing communication skills

Preferred qualifications:

- Experience working on both sides of the sales process and contracting, and the finance and billing process

- Managing a team that handled escalated or high-dollar billing or contract disputes

- Experience with Salesforce, NetSuite, and CPQ tools

- Familiarity with Zendesk, Gainsight, and Sweethawk

- Customer Success, Support, or account management background with customer-facing financial or contract work

- Built dashboards, service levels, or root-cause reporting that changed how other teams fixed their processes

- Exposure to subscription or hardware-plus-subscription billing

- AI First: Experience using AI tooling to drive efficiency and outcomes

- Strong bias for action and insistence on high standards

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## Skills

### Required
- sales operations
- deal desk
- contracts
- billing operations
- order to cash
- revenue operations
- leadership
- case management
- ticketing
- request-routing
- investigative skills
- financial judgment
- customer-facing communication

### Nice to have
- Salesforce
- NetSuite
- CPQ tools
- Zendesk
- Gainsight
- Sweethawk
- AI tooling
- subscription billing
- hardware-plus-subscription billing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8302148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)