# Customer Service Representative

**Company**: TriState Home Services
**Location**: Frederick, MD
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: USD 22-24 per-hour-wage
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/94290504-4060-470a-8098-b534f78ac92f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fcbfd31b-8c2

## Description

We are seeking a friendly, organized Customer Service Representative to join our team in Frederick, MD. As a Customer Service Representative, you will be responsible for providing a professional and friendly customer experience, scheduling service appointments, and ensuring that every customer feels taken care of.

Job Duties:

- Answer incoming calls and provide a professional, friendly customer experience

- Schedule service appointments and gather accurate customer information

- Listen to customer concerns and ask the right questions to understand their needs

- Handle multiple calls, tasks, and priorities in a fast-paced environment

- Follow up with customers as needed

- Identify opportunities for additional services and maintenance plans

- Enter and maintain accurate customer information in company systems

- Communicate with dispatchers, technicians, and other team members

- Handle customer concerns calmly and professionally

- Assist with administrative tasks and special projects as needed

Skills & Experience:

- 1+ years of customer service, call center, or home services experience preferred

- Excellent phone presence and communication skills

- Strong organization and attention to detail

- Ability to multitask and prioritize in a busy environment

- Comfortable handling upset or frustrated customers

- Basic computer proficiency and ability to learn new software quickly

- Strong written communication skills

- Dependable, positive, and team-oriented

- HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like:

- Shows up ready to work and follows through on commitments

- Takes pride in quality work and attention to detail

- Communicates clearly with customers and teammates

- Works safely and follows established processes

- Takes ownership, solves problems, and is willing to keep learning

Benefits:

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off and paid holidays

- Company-paid life and disability insurance

- Paid training and professional development

- Opportunities for career growth and advancement

## Skills

### Required
- customer service
- communication
- organization
- multitasking
- problem-solving

### Nice to have
- HVAC
- plumbing
- electrical
- Service Titan

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/94290504-4060-470a-8098-b534f78ac92f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)