# Senior Customer Strategy & Operations Manager

**Company**: Mixpanel
**Location**: London, UK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/8132162?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fcb18168-1eb

## Description

As Senior Customer Strategy & Operations Manager, you'll be the strategic advisor and operating partner to our VP of Global Customer Success. You'll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion.

Responsibilities:

- Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live.

- Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline.

- The CS operating cadence. Run the rhythm - business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.

- CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data.

- AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.

- Strategic partnership with Global CS leadership. Act as a true business partner in the room, in the work, jointly owning the outcomes.

We're Looking for Someone Who Has:

- 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company.

- Direct experience supporting a Customer Success or Post-Sales organization.

- Hands-on with a CS platform.

- Strong technical and analytical instincts.

- Enterprise product experience.

- Structured thinking and commercial judgment.

- Exceptional communication.

- Genuine, daily AI fluency.

Benefits and Perks:

- Comprehensive Medical, Vision, and Dental Care

- Mental Wellness Benefit

- Generous Vacation Policy & Additional Company Holidays

- Enhanced Parental Leave

- Volunteer Time Off

- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

## Skills

### Required
- SQL
- CS platform
- AI
- analytics
- strategy

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/8132162?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)