# Team Lead, Scaled Account Management

**Company**: Adyen
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8355271?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc84d449-f57

## Description

This is a Team Lead, Scaled Account Management role at Adyen in London.

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

The Scaled Account Management team in London provides the best experience to a portfolio of mid-sized, fast-growth merchants using a pooled Account Management approach focusing on efficiency and proactivity.

Responsibilities:

- Build strong relationships with merchants

- Drive commercial growth

- Accelerate product adoption

- Consult and train key stakeholders

- Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

As the Team Lead, your role and some of your responsibilities will include:

- Team management: coaching, supporting, managing workload, and maintaining a fair and fun work environment

- Commercial target ownership and delivery: ensuring every team member contributes to achieving annual targets

- Driving scalability initiatives and projects with other global AM Leads

- Leading day-to-day operations, involving yourself in operational tasks and supporting the team in merchant escalation calls or critical negotiations

- Hiring, developing, and retaining diverse talents

- Aligning and collaborating with internal teams to provide outstanding Customer Experience to merchants

Requirements:

- 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales

- 3+ years of experience managing a team

- Proven commercial edge and strong negotiation skills

- Good leadership and interpersonal skills

- Ability to think big picture and drive scalability

- Genuine interest and technical aptitude/understanding of Adyen's products and industry

- Experience in leading hiring processes and identifying talents

What Adyen offers:

- Opportunities for growth and career development

- Collaborative and supportive team environment

- Recognition of diverse backgrounds and experiences

Diversity, Equity, and Inclusion at Adyen: Adyen actively seeks different perspectives to sharpen ideas and welcomes people from all backgrounds and abilities to apply.

## Skills

### Required
- Account Management
- Customer Success
- Sales
- Leadership
- Communication
- Negotiation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8355271?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)