# Administrative Assistant

**Company**: Bupa
**Location**: Stafford
**Job type**: full-time
**Salary**: £27,900 per annum
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Mindplace-Stafford/Administrator_R1227388?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/administrative-assistant-fc84c05f-1a6/

## Description

We are looking for a dedicated Administrative Assistant to efficiently and effectively manage all administrative and receptionist activities at our Mindplace location in Stafford.

The successful candidate will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable.

**Responsibilities:**

- Greet and welcome customers, supporting the customer journey throughout the centre

- Answer, screen, and forward incoming customer queries via phone calls and proactively manage local mailbox and emails

- Maintain a well-presented reception and waiting area

- Ensure customer reports are dispatched from centres within the desired time frame

- Ensure all customers have the correct paperwork to support their visit

- Effective results management, including receiving, scanning, and uploading

- Process payments, invoices, added charges, and credit notes

- Organise self to ensure a quick turnaround of documents

- Post, collect, open, date stamp, distribute incoming post, and post outgoing post

- Generate letters as required by the business

- Monitor stocks and order goods when required

- Process invoices/delivery notes as per Bupa policy

- Play an active part in ensuring well-presented facilities

**Key Skills / Qualifications:**

- Previous reception and administrative experience within a busy customer-facing environment

- Experience managing appointments, handling enquiries, and maintaining accurate records

- Excellent communication skills, both written and verbal

- Ability to deliver a professional, friendly, and welcoming service to patients, customers, and colleagues

- Experience handling confidential and sensitive information in line with data protection requirements

- Competent in using Microsoft Office applications and database, CRM, or appointment booking systems

- Well-organised, reliable, and proactive, with strong attention to detail

**Personal Characteristics:**

- Flexible with hours, days, and shift patterns

- Adaptable to a changing environment

- Resilient and driven to provide a world-class service in challenging situations

- Well-developed communication skills

- Effective time management

- Ability to work autonomously in a busy environment

- Understanding of the business environment

- Ability to work well within a multi-disciplinary team

**Benefits:**

- 25 days' holiday (increasing with service) + option to buy/sell

- 3 paid volunteering days

- Enhanced pension & life insurance

- Bupa health insurance

- Discounted dental cover

- Digital GP access

- Emotional and family wellbeing support

- Financial wellbeing resources

- Support for carers

- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content, and information to support you with your wellbeing

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- database
- CRM
- appointment booking systems
- communication skills
- organisational skills

### Nice to have
- medical terminology

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Mindplace-Stafford/Administrator_R1227388?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)