# Lead - QOS

**Company**: SWIGGY
**Location**: Goa, Maharashtra
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001545450-lead-qos?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc844ce2-9e6

## Description

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Role Objective: The objective of this team is to identify, onboard, and grow premium, high-CFT and trending outlets on Dineout, with a strong focus on being the first mover in acquiring high-potential restaurants before competitors.

Key Responsibility Areas (KRAs):

- Identify Premium & High-Potential Outlets

- Identify premium restaurants and high-CFT outlets across priority markets.

- Track trending, upcoming, and high-demand restaurants that have strong customer pull.

- Build a pipeline of strategically important outlets based on brand value, CFT potential, customer demand, and market relevance.

- Proactively identify new restaurant launches and emerging premium brands.

- Close Comp-Gaps for Premium Outlets

- Identify premium outlets that are already live on Z but are missing from Dineout.

- Prioritize and close these Comp-Gaps to ensure strong outlet coverage.

- Develop a systematic approach to track, prioritize, and convert high-value Z-Gap opportunities.

- First-Mover Advantage

- Ensure Dineout is the first mover in onboarding high-value premium outlets, wherever possible.

- Track upcoming launches, competitor movements, and market trends to identify opportunities before other competitors.

- Build strong relationships with restaurant owners, management teams, and key decision-makers to secure early partnerships.

- Create a culture of proactive acquisition rather than reactive competitor-led onboarding.

Long-Term Scope of the Team: The role is expected to evolve beyond acquisition into end-to-end ownership of strategic premium accounts.

- Account Management

- Build account management capabilities within the team for outlets onboarded by them.

- Maintain strong relationships with premium restaurant partners.

- Drive partner engagement, retention, and business growth after onboarding.

- Identify opportunities to deepen the relationship and increase business contribution.

- Drive GOV Growth & Market Share

- Own and drive GOV growth from the premium outlet portfolio.

- Increase Dineout's market share within premium restaurant segments.

- Identify opportunities to improve outlet performance, customer transactions, and overall business contribution.

- Exclusive Campaigns & Events

- Identify premium partners suitable for exclusive campaigns, partnerships, and events.

- Work closely with internal teams to conceptualize and execute differentiated campaigns.

- Leverage Scenes to create visibility and demand for premium restaurant partners.

- Build exclusive restaurant-led experiences and campaigns that strengthen Dineout's proposition for both consumers and restaurant partners.

Key Success Metrics:

- Number and quality of premium/high-CFT outlets identified.

- Premium outlet onboarding rate.

- Reduction in Z-Gaps.

- First-mover onboarding rate versus competitors.

- GOV generated from newly onboarded premium outlets.

- GOV growth from managed accounts.

- Dineout market share within the premium outlet segment.

- Number and quality of exclusive campaigns/events launched.

## Skills

### Required
- business development
- sales
- relationship-building
- negotiation
- data analysis

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001545450-lead-qos?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)