# Japanese-Bilingual Customer Support Representative, Tier 1

**Company**: Dialpad
**Location**: Manila, Philippines
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8343951002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc73d6ea-a78

## Description

We are looking for a Japanese-Bilingual Customer Support Representative, Tier 1 to join our team.

As a member of the Customer Support Team, you will have a knack for problem-solving in a fast-paced environment,always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities and Technical Requirements:

- Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels

- Resolve and troubleshoot simple or complex issues relating to customers

- Speak to customers to quickly get to the root of their problem

- Provide timely and accurate customer feedback

- Manage multiple cases and communication channels at one time (Call center, email, potentially chat)

- Proficiency in Windows/Mac OS

- Attention to detail and good problem-solving skills

- Good written and verbal communication in Japanese (native) and English

- Handle user inquiries ranging from simple product questions to more complex technical support issues

- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution

- Maintain or exceed our established service levels and productivity standards

- Passion to learn and work effectively with a variety of multicultural internal teams

- Respond to on-call and address issues or incidents outside of regular working hours

Why Join Dialpad:

- Work at the center of the AI transformation in business communications

- Build and ship agentic AI products that are redefining how companies operate

- Join a team where AI amplifies every employee’s impact

- Competitive salary, comprehensive benefits, and real opportunities for growth

## Skills

### Required
- Customer Support
- Technical Troubleshooting
- Communication
- Problem-solving
- Windows/Mac OS
- Japanese
- English

### Nice to have
- Additional work experience in a technical field

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8343951002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)