# Underwriting Operations Team Lead

**Company**: Aviva Canada
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-630-boul-Ren-Lvesque-Ouest/Directeur-trice--d-unit---quipe-centralise-des-oprations-de-souscription_R-174459?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc6b5780-5bd

## Description

We are seeking a Underwriting Operations Team Lead to join our centralised underwriting operations team. As a leader in this role, you will play a key part in employee development, operational optimisation, and delivering an exceptional customer experience. You will lead a team of underwriting assistants and contribute to creating an engaging work environment that promotes performance, collaboration, and professional growth.

**Responsibilities:**

- Lead, motivate, and develop a team of underwriting assistants through coaching, mentoring, training, and ongoing support

- Foster professional development of team members by creating learning and growth opportunities

- Monitor individual and collective performance to achieve service and organisational goals

- Collaborate with business partners and stakeholders on various strategic initiatives

- Implement innovative solutions to improve operational efficiency and customer experience

- Establish and maintain high standards of quality, service, and operational excellence

- Promote a customer-centric culture focused on finding solutions

- Proactively identify operational risks and implement corrective measures

- Develop trusting relationships based on transparency, integrity, and collaboration

- Coordinate various related services connected to branch operations

**Requirements:**

- Proven experience in commercial underwriting

- Strong ability to coach, develop, and mobilise employees

- Capacity to manage and adapt to change with confidence and resilience

- Excellent leadership skills and experience managing high-performing teams

- Results-driven approach combined with excellent relationship-building skills

- Good business acumen and commitment to service excellence

- Ability to establish and maintain effective relationships with brokers, business partners, and internal teams

- Excellent organisational skills and ability to manage multiple priorities simultaneously

- Strong analytical, problem-solving, and decision-making skills

- Experience interpreting data and developing performance metrics

- Excellent written and verbal communication skills

- French language proficiency required

- Intermediate to advanced English language proficiency required

**Preferred Qualifications:**

- Experience in commercial property and casualty (P&C) and/or commercial auto underwriting

- PAA (CIP) designation obtained or in progress

- Experience managing teams in an operational or underwriting environment

- Demonstrated ability to positively influence change and improve processes

**What We Offer:**

- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities

- Hybrid and flexible work model

- Exceptional career development and advancement opportunities

- Competitive vacation policy with the possibility of purchasing 5 additional days per year

- Employee-led programs focused on diversity, equity, and inclusion

- Corporate wellness programs to support employee physical and mental health

## Skills

### Required
- commercial underwriting
- leadership
- coaching
- team management
- change management
- problem-solving
- data analysis
- communication
- French
- English language

### Nice to have
- PAA (CIP) designation
- commercial P&C/auto underwriting
- process improvement

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-630-boul-Ren-Lvesque-Ouest/Directeur-trice--d-unit---quipe-centralise-des-oprations-de-souscription_R-174459?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)