# Clinic In Charge (Clinic Operations)

**Company**: Blue Care
**Location**: Hong Kong, HK
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Care/Clinic-In-Charge--Clinic-Operations-_JR-52485?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc65541f-1ad

## Description

We are seeking a Clinic In Charge to oversee the day-to-day operations of our clinic, ensuring efficient and effective delivery of patient care.

Responsibilities:

- Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow

- Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning

- Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence

- Serve as the primary point of contact for facilities management, IT support, and other operational partners

- Handle billing to insurance companies and clients

- Back up nursing services during shortage of manpower, including injection services, blood collection, medicine dispensing, and laboratory sample handling

- Handle verbal and written complaints with investigation

- Assist in network doctor/medical practitioner recruitment

Team Leadership:

- Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management

- Foster a positive, collaborative team culture dedicated to delivering exceptional patient support

- Identify training needs and coordinate professional development opportunities for the clinical team

- Serve as a clinical subject matter expert, providing coaching and support to the team as needed

Regulatory Compliance:

- Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards

- Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks

- Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems

Requirements:

- Higher Diploma in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity

- Registered with the Hong Kong Nursing Board and holding a valid practicing certificate

- Experience in blood taking and clinical procedures

- Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team

- In-depth knowledge of healthcare regulations, policies, and best practices

- Effective communication and stakeholder management skills, both internally and externally

## Skills

### Required
- Nursing
- Healthcare Administration
- Leadership
- Communication
- Stakeholder Management

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Care/Clinic-In-Charge--Clinic-Operations-_JR-52485?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)