# Salesforce Technical Lead

**Company**: Ford Australia
**Location**: Broadmeadows, Victoria
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66801?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc352ad1-c97

## Description

As the Salesforce Technical Lead, you will work within the Service PDO team in Ford's International Markets Group (IMG), acting as a highly collaborative hybrid Tech Lead and Scrum Master responsible for helping the team deliver reliable, scalable Salesforce outcomes across the post-sales customer lifecycle.

The role involves approximately 60% of your time focused on sprint execution, team facilitation, impediment removal, technical alignment, and delivery coaching, with the remaining 40% dedicated to hands-on technical leadership.

Key responsibilities include:

- Operating as a hybrid Tech Lead and Scrum Master

- Balancing sprint execution, facilitation, and impediment removal with hands-on technical leadership

- Building Proof of Concepts to de-risk complex integrations

- Defining practical technical design frameworks and performing rigorous code and configuration reviews

- Pairing with developers to debug highly complex issues

- Supporting delivery of cutting-edge Agentic and AI-enabled service solutions

- Enforcing strong peer review, clear technical standards, and maintainable solution patterns

- Coaching and unblocking Salesforce Developers, MuleSoft Developers, and Business Analysts

The successful candidate will have:

- Salesforce platform expertise with proven experience as a Technical Lead, Solution Architect, or senior Salesforce developer

- Demonstrated experience operating as a hybrid Tech Lead/Scrum Master

- Practical experience building Proof of Concepts and de-risking complex integrations

- Familiarity with Agentic AI and voice-enabled service solutions

- Strong understanding of configuration-first, low-code/no-code design principles

- Excellent coaching and mentoring skills

- Strong stakeholder management skills

- Commercial awareness with experience auditing platform licences/entitlements

Benefits include:

- Discounted lease car options

- Multiple Employee Resource Groups

- Flexible Work Arrangements

- Growth and development opportunities

- Paid parental leave from day 1

- Comprehensive Employee Assist Program

- Wellness Programs including Free Flu Vaccinations and Health Checks

- Paid volunteer days

## Skills

### Required
- Salesforce
- MuleSoft
- Agentic AI
- Service Cloud Voice
- Agentforce
- NICE
- Scrum Master
- Technical Lead

### Nice to have
- low-code/no-code design principles
- configuration-first design principles
- API contracts
- data handshakes

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66801?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)