# Manager, Driver Communications

**Company**: Grab
**Location**: Petaling Jaya
**Experience**: senior
**Job type**: full-time
**Category**: Communications
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000148741809-manager-driver-communications?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc26e90d-935

## Description

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and ride-hailing.

As the Manager, Driver Communications, you will serve as the chief strategist and single point of accountability for Grab's driver-facing narrative and information ecosystem.

You will lead a dedicated team of 4 specialists to establish and govern a Single Source of Truth across all driver channels, including In-App Inbox Messages, the Driver Blog, and GrabAcademy in-app training.

The critical tasks you will perform:

- Define the driver narrative and change management strategy

- Drive GrabAcademy in-app training scope

- Lead and empower a team of 4 specialists

- Establish and govern the Single Source of Truth

- Gather ground-level insights

- Optimise channel performance

Qualifications:

- Experience: 7+ years of experience in Operational Communications, Change Management, Corporate Communications, or Content Strategy

- People Leadership: Experience directly managing a team with demonstrated ability to manage pipeline workflows and implement operational improvements

- Communication: Exceptional written and verbal communication skills in English and Bahasa Malaysia, with other local languages as a plus

- Cross-Functional Stakeholder Management: Experience influencing and aligning senior leaders across PR, Public Affairs, Product, Legal, and Operations

Life at Grab:

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex benefits package

- Parental and Birthday leave

- Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements

## Skills

### Required
- Operational Communications
- Change Management
- Corporate Communications
- Content Strategy
- People Leadership
- Cross-Functional Stakeholder Management

### Nice to have
- Bahasa Malaysia
- other local languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000148741809-manager-driver-communications?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)