# Customer Success - DACH

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://elevenlabs.io/pl/careers/830e66a8-892c-4c68-b61c-494591236eef/customer-success-dach?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc1beefe-ee0

## Description

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.

You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.

You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

**Responsibilities**

- Run onboarding, enablement, and growth across ElevenLabs' full platform

- Advise customers on production deployment

- Own commercial outcomes for a defined book of business

- Spot expansion opportunities early

- Work closely with Sales, Engineering, and CS leadership

**Requirements**

- 5+ years of Customer Success, Account Management or Technical Account Management experience

- Proven experience of owning and managing a defined Book of Business

- Fluent in German and English

- Proven experience working across the DACH market

- Familiarity and experience with building and deploying AI agents

- Strong builder mindset

- Familiarity and experience with API Integrations

- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

- Proven experience driving revenue outcomes

- Excellent problem-solving, technical, and analytical skills

- Strong communication and interpersonal skills

**What we offer**

- Innovative culture

- Growth paths

- Learning & development

- Social travel

- Annual company offsite

- Co-working

## Skills

### Required
- Customer Success
- Account Management
- Technical Account Management
- AI agents
- API Integrations
- German
- English
- DACH market

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/pl/careers/830e66a8-892c-4c68-b61c-494591236eef/customer-success-dach?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)