# GP Receptionist **Company**: Whitehouse Surgery **Location**: Orpington, Kent **Job type**: part-time **Salary**: £13.50 an hour **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A1314-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_fc0782ee-37d ## Description We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team. The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential. The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice. **Main Duties/Responsibilities** - Greeting patients and visitors in a professional, friendly and courteous manner. - Answering incoming telephone calls promptly and dealing with patient enquiries efficiently. - Booking, cancelling and amending appointments using EMIS Web. - Using EMIS Web confidently to access and update patient records accurately. - Signposting patients to the most appropriate healthcare professional or service in line with practice protocols. - Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times. - Processing repeat prescription requests in accordance with practice procedures. - Managing incoming and outgoing correspondence, emails and electronic messages. - Updating patient demographics and maintaining accurate records. - Registering new patients and processing patient deductions in line with practice policies. - Liaising with GPs, nurses, practice management and other healthcare professionals. - Supporting the smooth day-to-day running of reception and administrative services. - Handling challenging situations and patient concerns calmly, professionally and empathetically. - Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences. - Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs. **What We Offer** - £13.50 per hour. - Part-time hours of 13 hours per week. - 28 days' annual leave per year, pro rata, inclusive of bank holidays. - A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed. - A friendly and supportive working environment. - The opportunity to contribute to the delivery of high-quality patient care. - A varied role within a busy primary care setting. ## Skills ### Required - EMIS Web - telephone manner - face-to-face communication skills - organisational skills - attention to detail - patient confidentiality ### Nice to have - NHS primary care services - appointment procedures - GDPR - safeguarding requirements --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A1314-26-0000?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)