# Overnight Customer Experience Representative, Brokerage Services

**Company**: Robinhood
**Location**: Chicago, IL
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $28.10-$33 USD
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/robinhood/jobs/8224764?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fc01bbf5-31c

## Description

Join Robinhood in building the future of finance, where an estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

As a member of the Customer Care team, you will be the company's voice and use exceptional empathy and product expertise to ensure users feel understood and valued.

Responsibilities:

- Deliver an outstanding customer experience through phone, email, and chat channels

- Drive continuous improvement to delight customers by acting as the voice of the customer

- Grow your financial services expertise and develop deep subject mastery of complex financial concepts

Requirements:

- Active FINRA Series 7 and 63 Licenses

- Excellent customer service, written and verbal communication skills

- Effectiveness and willingness to adapt to CX experience delivery

- Ability to quickly defuse customer anxiety through exceptional customer service skills

- Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment

Benefits:

- Challenging, high-impact work to grow your career

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

- Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents

- Lifestyle wallet for wellness, learning, and more

- Employer-paid life and disability insurance, fertility benefits, and mental health benefits

- Time off to recharge, including company holidays, paid time off, sick time, and parental leave

Base Pay Range: $28.10-$33 USD

## Skills

### Required
- FINRA Series 7
- FINRA Series 63
- customer service
- communication skills
- financial services expertise

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/robinhood/jobs/8224764?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)