# Driver Support Specialist

**Company**: Grab
**Location**: Petaling Jaya
**Experience**: executive
**Job type**: contract
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000156282409-driver-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fbf36374-e01

## Description

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

The Driver Support Team is an established team within MY Country Operations – Driver Core Operations, responsible for managing driver support, payments, collections, and governance.

As a Driver Support Specialist, you will work at the intersection of technology and partner support, using AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges.

Key responsibilities include:

- Developing governance frameworks and compliance policies aligned with local regulatory requirements

- Conducting governance assessments and compliance reviews to identify potential risks

- Preparing clear governance reports, compliance updates, and dashboards for senior leadership and committees

- Using Generative AI tools to research regulatory developments, support policy updates, and improve routine administrative processes

- Collaborating with teams and external advisors to ensure projects align with governance and compliance requirements

- Accomplishing daily payment activities within scheduled timelines while maintaining 100% accuracy

Requirements:

- 2–3 years of experience in Data Management & Governance, Audit, Business Process Improvement or a related field

- Experience managing partners or supporting team performance; prior people-management experience

- Ability to translate data into applicable insights and operational improvements

- Experience driving process improvements and supporting change management across evolving priorities

- Experience working with operational metrics, dashboards, and performance-management frameworks

- Experience using automation and AI tools to improve productivity, and operational processes

- Proficiency in Microsoft Excel and Power BI to analyze data and create reports, and ability to write SQL queries to retrieve and validate information

Benefits:

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex to create a benefits package that suits your needs and aspirations

- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements such as differentiated hours

## Skills

### Required
- Microsoft Excel
- Power BI
- SQL
- AI tools
- Data Management
- Governance
- Audit
- Business Process Improvement

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000156282409-driver-support-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)