# Account Manager

**Company**: nCino
**Location**: Johannesburg
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/ncinoinc/jobs/4425796009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fbc6c973-2b9

## Description

We're transforming financial services through bold innovation and relentless execution.

As an Intermediate Account Manager, you will own some of our most significant relationships: mid-sized to large clients including JSE-listed groups, banks and large professional firms.

**Responsibilities**

- Own renewals and expansion across your portfolio, bringing every client to renewal satisfied and ready to grow

- Build a success plan with each client that maps our capabilities to their business goals

- Drive adoption so clients use every licence and see the full value of their investment

- Lead executive business reviews and build relationships from the C-suite down

- Spot risks to client outcomes early and put clear mitigation plans in place

- Identify upsell and cross-sell opportunities and partner with business development to close them

- Coordinate across compliance, onboarding, product, support engineering and finance to resolve issues end to end

- Guide clients through cultural, technical and process change

- Bring client insight into product conversations and share best practice internally and externally

- Use AI tools to automate routine work and sharpen your decisions

**Requirements**

- A bachelor's degree

- 3+ years of relevant experience, or an equivalent combination of experience, education and superior performance

- Experience planning and prioritising across a portfolio of accounts

- Credibility as an advisor and coach, especially through change, and confidence leading meetings and workshops

- Excellent written and verbal communication, with the confidence to navigate conflict and foster honest dialogue

- Strong business acumen and a solution-focused approach

- Sharp organisation and attention to detail when priorities compete

**Nice to Have**

- Sales experience

- AML and FICA knowledge

- Salesforce or other CRM experience

- A financial services or SaaS background

**Benefits**

- Discovery medical aid (Classic Delta Saver), premium paid by nCino

- Retirement fund with employer contribution

- Life, severe illness and funeral cover

- 20 days' paid time off plus volunteer days

- Enhanced maternity and parental leave

- Employee Stock Purchase Plan

- Employee Assistance Programme for you and your family

## Skills

### Required
- AI tools
- Sales
- Communication
- Business Acumen
- Organisation

### Nice to have
- AML and FICA knowledge
- Salesforce or other CRM experience
- Financial services or SaaS background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/ncinoinc/jobs/4425796009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)