# Senior Analyst - Network Excellence & Optimization

**Company**: Cigna Healthcare
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Senior-Analyst--Network-Excellence---Optimization---Cigna-Healthcare_26012413?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb64ae48-db5

## Description

Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function.

The successful candidate will work closely with regional stakeholders to identify improvement opportunities, standardize processes, strengthen operational controls, enhance reporting quality, and support business transformation initiatives through data-driven decision making and automation.

**Responsibilities**

**Operational Excellence & Continuous Improvement**

- Identify operational inefficiencies, process gaps, bottlenecks, and risks.

- Facilitate process mapping and process redesign workshops.

- Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.

- Support implementation of operational governance frameworks and performance management practices.

**Reporting & Analytics**

- Own quality assurance and validation of operational reporting and management information.

- Develop scorecards, KPIs, and performance tracking mechanisms.

- Conduct trend analysis and provide actionable recommendations to improve performance.

- Ensure reporting accuracy, consistency, and data integrity across multiple sources.

**Project & Transformation Support**

- Support strategic initiatives, optimization projects, and transformation programs.

- Coordinate cross-functional stakeholders and track delivery against milestones.

- Manage project documentation, issue logs, risks, actions, and benefit realization tracking.

- Assist with implementation of new operational capabilities and process changes.

**Automation & AI**

- Identify opportunities to automate manual activities and improve efficiency.

- Support development, testing, and deployment of automation and AI-enabled solutions.

- Document requirements and business processes to support automation initiatives.

- Promote adoption of digital tools, workflow solutions, and productivity technologies.

**Governance & Controls**

- Support control design and operational readiness activities.

- Monitor process compliance and identify control weaknesses.

- Track issues, corrective actions, and risk mitigation plans.

- Contribute to business readiness and operational governance activities.

**Essential Functions**

- Support the documentation, maintenance, and continuous improvement of operational processes and SOPs.

- Analyze operational data and reports to identify trends, risks, and improvement opportunities.

- Validate data, reporting outputs, and management information to ensure accuracy and consistency.

- Support governance, controls, and readiness activities through documentation, issue tracking, and monitoring.

- Coordinate with regional and cross-functional stakeholders to support successful project delivery.

- Assist in the identification, testing, and implementation of automation and AI-enabled solutions.

- Prepare reports, presentations, trackers, and performance summaries for management review.

- Contribute to continuous improvement initiatives that enhance operational efficiency, quality, and consistency.

**Qualifications**

**Education**

- Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.

**Professional Experience**

- 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.

- Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.

- Demonstrated experience improving business processes and delivering measurable operational benefits.

**Preferred Certifications**

- Lean Six Sigma Green Belt (Preferred)

- Lean Six Sigma Black Belt (Highly Preferred)

- Lean Practitioner Certification

- Certified Quality Improvement Associate (CQIA)

- ASQ Certified Quality Process Analyst (CQPA)

- ISO 9001 Internal Auditor

**Technical Skills**

- Advanced Microsoft Excel

- Power BI

- PowerPoint

- SharePoint

- Microsoft Power Automate

- Microsoft Copilot

- Process Mapping Tools

- Data analysis and visualization techniques

**Key Competencies**

- Operational Excellence

- Continuous Improvement

- Problem Solving

- Process Design & Optimization

- Data Analytics

- Root Cause Analysis

- Quality Management

- Critical Thinking

- Stakeholder Management

- Project Coordination

- Change Management

- Attention to Detail

- Written & Verbal Communication

## Skills

### Required
- Operational Excellence
- Continuous Improvement
- Process Design & Optimization
- Data Analytics
- Root Cause Analysis
- Quality Management
- Critical Thinking
- Stakeholder Management
- Project Coordination
- Change Management

### Nice to have
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
- Lean Practitioner Certification
- Certified Quality Improvement Associate (CQIA)
- ASQ Certified Quality Process Analyst (CQPA)
- ISO 9001 Internal Auditor
- Microsoft Power Platform Fundamentals
- Microsoft Power Automate Certification
- Microsoft Copilot Certification

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Senior-Analyst--Network-Excellence---Optimization---Cigna-Healthcare_26012413?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)