# Customer Risk Manager

**Company**: Salesforce
**Location**: Dubai
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Arab-Emirates---Dubai/Customer-Risk-Manager_JR362854?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb24d876-169

## Description

As a Customer Risk Manager at Salesforce, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships across our customer base in the UAE and wider Middle East region.

You will serve as a strategic orchestrator during critical, business-impact customer scenarios, aligning cross-functional teams, providing executive-level visibility, and navigating complex business challenges to deliver successful outcomes.

Key responsibilities:

- Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.

- Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.

- Evaluate the business impact of customer risks to prioritise resources, establish clear action plans, and accelerate resolution timelines.

- Deliver clear, structured, and factual status updates in English to customer leadership and internal stakeholders, with Arabic language capability supporting customer engagement where appropriate.

- Analyse incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.

- Facilitate alignment across matrixed organisations to ensure customer expectations are managed transparently and effectively.

Required qualifications:

- Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.

- Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.

- Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.

- Ability to drive timely action and influence cross-functional teams without direct authority.

- Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).

- Professional working fluency in English (written and verbal) for executive-level communication and documentation.

- Bachelor’s degree or equivalent practical experience.

Preferred qualifications:

- Arabic language proficiency is strongly preferred, particularly for customer-facing engagement across the UAE and wider Middle East region.

- Commercial experience developing strategies that improve customer retention and business outcomes.

- Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases.

- Experience utilising AI-driven insights, analytics, or automated reporting tools to assess customer health metrics and mitigate risk proactively.

## Skills

### Required
- customer escalation management
- account management
- technical consulting
- enterprise project delivery
- CRM tools
- collaboration platforms
- English

### Nice to have
- Arabic
- strategies for customer retention
- Salesforce product ecosystem
- AI-driven insights
- analytics
- automated reporting tools

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Arab-Emirates---Dubai/Customer-Risk-Manager_JR362854?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)