# Dispatcher

**Company**: Astar Heating and Air Conditioning
**Location**: Middletown, NY
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: $25 - $30/hour
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/38224d9d-63f3-4fa3-8e35-c2bbb2cce88b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb236ee2-9bf

## Description

Astar Heating and Air Conditioning is seeking an experienced Dispatcher to join their team. As a Dispatcher, you will be responsible for scheduling and dispatching service calls, communicating with customers and technicians, and ensuring that every customer receives the service they need.

### Responsibilities

- Schedule and dispatch service calls efficiently based on customer needs and technician availability

- Communicate with customers to schedule appointments and provide updates

- Coordinate daily schedules and routes for field technicians

- Monitor technician schedules and make adjustments throughout the day as needed

- Communicate with technicians regarding job details, customer needs, and schedule changes

- Handle customer questions and concerns professionally and promptly

- Help prioritize emergency and time-sensitive service calls

- Keep customers informed about technician arrival times and appointment changes

- Maintain accurate customer and job information in the company's systems

- Work closely with the service and management teams to keep operations running smoothly

- Identify scheduling conflicts and find solutions quickly

- Provide a positive customer experience from the initial call through completion of the service

- Maintain a professional, helpful, and solution-focused attitude in a fast-paced environment

### Requirements

- Previous dispatch, scheduling, customer service, or home services experience preferred

- HVAC, plumbing, or other home services industry experience is a plus

- Strong organizational and multitasking skills

- Excellent communication and customer service skills

- Comfortable handling multiple phone calls, technicians, and customer needs at the same time

- Strong attention to detail

- Ability to remain calm and professional in a fast-paced environment

- Strong problem-solving skills and the ability to think on your feet

- Comfortable using computers and learning scheduling and dispatch software

- Dependable, professional, and ready to be part of a team

- A positive attitude and willingness to learn

- Ability to work effectively with both customers and field technicians

### Benefits

- Competitive pay: $25 - $30/hour with weekly pay

- Performance-based earning opportunities

- Year-round work

- 401(k) with profit sharing

- Medical, dental, and vision insurance

- Company-paid short-term disability insurance

- Company-paid life insurance

- Company-paid long-term disability insurance

- Paid holidays

- Paid time off (PTO)

- Parental leave

- Tuition reimbursement

- Special deals and discounts on a variety of services and entertainment

- Family and friends discounts on services

- Yearly performance reviews

- Training and development

- Opportunities for advancement

- A team that supports you and your growth

## Skills

### Required
- organizational skills
- multitasking
- communication
- customer service
- problem-solving

### Nice to have
- dispatch
- scheduling
- HVAC
- plumbing
- home services

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/38224d9d-63f3-4fa3-8e35-c2bbb2cce88b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)