# IMG Software Support Engineer

**Company**: Ford
**Location**: Chennai, Tamil Nadu
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72398?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb145049-4e0

## Description

We are seeking an experienced IMG Software Support Engineer to join our team in Chennai, India. The ideal candidate has a vehicle repair background in both mechanical and electronic vehicle systems, and is proficient in using computers and software basic languages.

## Responsibilities

- Respond to software diagnosis technical queries from field through Web (TSR) and Mail form.

- Provide interim solutions on software bug issues and respond to Web queries within a given timeframe.

- Escalate critical software-related failures to Diagnostic Service Planning (DSP) and North America SSG (Software Support Group) promptly through Jira Ticket and follow up until closure.

- Guide dealer technicians through phone, See What I See (SWIS) & remote desktop sharing for module programming.

- Collaborate with DSP technical experts and highlight the impact of module non-conformances.

- Work with IVS and GIVIS teams to update appropriate data sources as necessary.

- Identify and alert Design engineers on vehicle electrical architecture discrepancies and/or non-conformances.

- Maintain records of repeat failures and highlight them in weekly calls with DSP NA.

- Share knowledge gained during discussions with DSP, to TAC team across IMG.

- Validate solutions provided by DSP in training vehicles or simulators.

- Adapt to match AU, NZ, and NA time zones based on business needs.

- Work closely with TAC (Technical Assistance Centre) Operations across IMG for software-related issues.

- Provide weekly reports on open DSP/JIRA tickets to management.

## Skills

- Familiarity with vehicle electronics architectures

- Familiarity with vehicle mechanical architectures

- Proficiency in software editors

- Experience with XML and XML editors (Oxygen, XML Spy)

- Experience with OTX and Grade X desired

- Strong problem-solving skills

- Clear written and verbal communication skills

- Experience with Microsoft Office (PowerPoint, Excel, Word)

- Understanding of vehicle communications protocols (CAN)

- Hands-on experience servicing or repairing vehicles or similar products

- Fluency in English

- Good team player with the ability to focus and work alone to meet deadlines

## Skills

### Required
- vehicle electronics architectures
- vehicle mechanical architectures
- software editors
- XML and XML editors
- problem-solving skills
- Microsoft Office
- vehicle communications protocols (CAN)
- English language

### Nice to have
- OTX and Grade X
- hands-on experience servicing or repairing vehicles

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72398?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)