# Client Report Analyst

**Company**: IQVIA
**Experience**: mid
**Job type**: full-time
**Category**: Data Science
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Ho-Chi-Minh-Vietnam/Senior-Client-Service-Analyst_R1537546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb102d2e-401

## Description

We are seeking a Client Report Analyst to join our team. As a Client Report Analyst, you will be responsible for quality and service to clients, assisting clients in obtaining maximum value from IQVIA information products and services.

**General Functions**

- Own the end-to-end quality and timely delivery of client reports, performing rigorous pre-release quality control checks, investigating data variances, and proactively communicating insights, issues, and resolutions to clients.

- Control the data and report generation process, providing assistance to internal and external data stakeholders.

- Perform data governance.

- Analyze complex queries raised by clients using in-depth understanding of the client and IQVIA syndicated offerings (data), ensuring comprehensive and timely responses.

- Provide additional interpretation of the data to enable business insights and customized solutions to address business questions.

- Independently support meetings and discussions (both internally & externally) related to project work/data analytics.

- Verify data for accuracy and completeness.

**Internal Team Functions**

- Supervise and complete Data Analytics Partnership engagements for assigned clients.

- Supervise the completion of both ongoing and ad hoc data analysis/validation for clients, leveraging experience to provide custom data solutions.

- Support the development of a tactical and strategic understanding of the client's business issues, and develop compelling solutions using IQVIA information products and services.

- Resolve 1st line service issues, and coordinate 2nd line support issues with service teams.

- Ensure service agreements and product deliverables meet clients' specifications, including timeliness and quality.

- Support information proposals and contract renewals by ensuring they are in-line with business rules.

- Routinely and independently complete complex and multi-faceted quantitative analysis and research to gain more in-depth understanding of trends.

- Perform audits of own work or that of others to ensure conformance with established procedures or to resolve routine issues.

- Supervise improvements and streamlining of business operations, participating in process improvements aligned with desired customer outcomes.

**External Functions**

- Contribute to improving client satisfaction levels with appropriate services/knowledge/domain expertise.

- Provide effective communications (spoken and written) both internally and externally regarding data status, queries, and clarifications.

**Key Skills Required**

- Technical skills

- Analytical skills (Power BI, SQL)

- Business acumen and problem-solving

- Communication skills

- Vietnam Healthcare market understanding

- Relationship building skills

- Servicing skills

- Matrix management

- Collaboration and Teamwork

## Skills

### Required
- Technical skills
- Analytical skills
- Business acumen
- Communication skills
- Vietnam Healthcare market understanding
- Relationship building skills
- Servicing skills
- Matrix management
- Collaboration and Teamwork
- Power BI
- SQL

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Ho-Chi-Minh-Vietnam/Senior-Client-Service-Analyst_R1537546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)