# Project Engineering Manager, Customer Quality Champion-19007

**Company**: Synopsys
**Location**: Sunnyvale, California
**Experience**: senior
**Job type**: full-time
**Salary**: $189000-$283000
**Category**: Engineering
**Industry**: Technology
**Ticker**: SNPS
**Wikidata**: https://www.wikidata.org/wiki/Q2303478

**Apply**: https://careers.synopsys.com/job/sunnyvale/project-engineering-manager-customer-quality-champion-19007/44408/101424198416?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb0b8aee-a20

## Description

We are seeking an experienced semiconductor Project Engineering leader with a passion for customer success, quality excellence, and continuous improvement. As a Project Engineering Manager, Customer Quality Champion, you will serve as the trusted customer advocate, building relationships, representing the voice of the customer, and driving successful outcomes.

**Responsibilities:**

- Serve as the Customer Quality Champion for assigned strategic customers, building trusted relationships, representing the voice of the customer, and driving successful outcomes.

- Develop deep understanding of customer workflows, product use, silicon bring-up, and debug challenges to assess quality risks, customer impact, and execution priorities.

- Lead cross-functional problem-solving and escalation management, driving 8D, RCCA, corrective and preventive actions through clear communication and closure.

- Proactively identify and mitigate customer quality and execution risks, translating feedback, bring-up findings, and lessons learned into systemic improvement actions.

- Drive quality operating rhythms and improvement programs through reviews, dashboards, metrics, action tracking, and clear tradeoff decisions across schedule, quality, and customer impact.

**The Impact You Will Have:**

- Improve customer satisfaction, trust, and long-term partnerships through consistent quality execution and responsiveness.

- Reduce customer escalations by improving turnaround time, resolution effectiveness, and proactive issue management.

- Strengthen product quality and release readiness through risk management, prevention, and continuous improvement.

- Improve customer quality metrics, scorecards, and business review outcomes through disciplined quality focus and follow-through.

- Drive organizational alignment and accountability around customer requirements, commitments, and systemic issue resolution.

**Requirements:**

- BS or MS in Electrical Engineering, Computer Engineering, or a related field, with 10+ years of semiconductor industry experience in engineering, quality, verification, methodology, program management, or customer-facing technical leadership.

- Strong digital and/or mixed-signal IP methodology expertise, including development, verification, integration, signoff, silicon validation, and bring-up.

- Proven experience leading customer escalations, 8Ds, RCCAs, corrective actions, and continuous improvement initiatives in complex semiconductor environments.

- Strong understanding of semiconductor product development, quality systems, risk management, and release-readiness processes, with the ability to lead cross-functional programs and drive results without direct authority.

- Excellent communication, executive presentation, stakeholder management, and execution discipline, including use of dashboards, metrics, status reporting, and tools such as Microsoft Project, Confluence, and Jira.

## Skills

### Required
- Electrical Engineering
- Computer Engineering
- semiconductor industry
- IP methodology
- Microsoft Project
- Confluence
- Jira

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Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/sunnyvale/project-engineering-manager-customer-quality-champion-19007/44408/101424198416?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)