# Customer Success Associate

**Company**: Hootsuite
**Location**: Vancouver, Canada
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/hootsuite/106814407-customer-success-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fb05b27f-5d1

## Description

We're seeking a sharp and experienced Customer Success Associate to help corporations and marketing agencies succeed in social media. As a trusted advisor, you will support clients' social media strategies, advocate for Hootsuite's Enterprise-level product, and build strong relationships with key stakeholders.

Responsibilities include:

- Developing clear communication and guiding customers on their social journey

- Actively managing customer relationships and lifetime value across a large and diverse client base

- Overseeing the initial launch and ongoing adoption and renewal of Hootsuite Enterprise and other products

- Developing a thorough understanding of assigned client's industry trends, best practices, and business goals

- Identifying risk, upsell opportunities, and working with internal and external stakeholders to present solutions

Requirements:

- 2+ years of account management or customer success experience

- Experience managing, consulting, and negotiating with Fortune 1,000 corporations

- Solid written, communication, and presentation skills

- Passion for and experience with social media

- Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment

Nice to have:

- Fluency in a language other than English

- Familiarity with Hootsuite web and mobile dashboard

- High-level corporate understanding

- Experience with contract negotiations and renewal processes

## Skills

### Required
- account management
- customer success
- social media
- communication
- presentation

### Nice to have
- fluency in a language other than English
- familiarity with Hootsuite web and mobile dashboard
- high-level corporate understanding
- contract negotiations

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/hootsuite/106814407-customer-success-associate?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)