# Zendesk Consultant

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/So-Paulo-Brazil/Senior-CX-Acceleration-Consultant_R35609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fafd9364-956

## Description

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team. The ideal candidate will have extensive hands-on experience configuring Zendesk products and strong SME knowledge of Zendesk's AI products.

Responsibilities:

- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs

- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization

- Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products

- Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations

- Identify opportunities for integration of Zendesk with existing client systems and workflows

- Oversee all phases of client engagements, from initial consultation through to solution delivery

- Ensure projects are delivered on time, within scope, and meet client expectations

- Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively

- Gather and analyze client feedback to drive ongoing product and service enhancements

Requirements:

- Extensive hands-on experience configuring Zendesk products with strong SME knowledge of Zendesk's AI products

- Strong understanding of customer support operations and CRM systems

- Proficient in English, Portuguese, and Spanish

- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager

- Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences

- Strong relationship-building skills and a customer-centric mindset

Benefits:

- Competitive salary

- Opportunity to work in a fast-paced and rewarding environment

- Hybrid way of working, enabling flexibility to work remotely and in-person

Travel and On-Site Engagements:

- Be willing to travel to client sites as needed to facilitate face-to-face engagements and deliver personalized service.

## Skills

### Required
- Zendesk
- CRM systems
- customer support operations
- English
- Portuguese
- Spanish

### Nice to have
- agile environment
- startup-like environment
- Professional Services Consultant
- Customer Success Manager

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/So-Paulo-Brazil/Senior-CX-Acceleration-Consultant_R35609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)