# Senior Program Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $143,400 - $216,900 annually
**Category**: Product Management
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Strategic---Transformation-Programs--Senior-Manager--Customer-Success-_JR361415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fae33126-ec6

## Description

We are seeking a Senior Program Manager to lead large-scale, cross-functional initiatives and new product launches within our Customer Success organization.

The Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization. PMs are responsible for programs from beginning to end, ensuring cross-team collaboration, flawless execution, and effective communication.

Responsibilities:

- Drives the strategic development of large-scale, cross-organizational programs

- Understands and contributes to the overarching business strategy; bridges the gap between cross-functional teams to realize the program vision

- Builds cross-functional relationships and proactively drives alignment across a diverse set of stakeholder groups

- Partners with Experience teams to influence technology and process building that align to Customer Success strategies

- Collaborate with Product Architects, Support Engineers, and Success Managers to design Delivery models that best suit the customer experience

- Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross-functional working groups

- Develops program approach and leads the charge to successful delivery

- Drives program plan and all related launch activities tied to the Product, Offer, and/or Experience launch through our formal stage gate process

- Partner with Business Technology and other shared services teams to appropriately staff, prioritize, and capacity plan across all programs through the use of agile methodologies

- Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in

- Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery & global enablement

- Anticipates problems, identifies mitigation plans, and escalates gaps with leaders

- Fosters cross-team collaboration and, as needed, leads the team through fearless decision making

- Develops and governs PMO best practices across the organization

- Define, implement, and continuously improve the program launch process to increase efficiency, reduce risk, and improve quality

- Serve as product owner to sprint planning processes for shared services teams

- Train and enable cross-functional teams on program management disciplines

Skills & Requirements:

- 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment

- Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills

- Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers

- Proven experience working with global teams across multiple cultures, time zones, departments, and functions

- Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike

- Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills

- Demonstrate strong problem-solving skills, process-driven mindset, and resourcefulness

- Analytical thinker that is willing to make decisions cross-functionally in a fast-paced, dynamic environment

- Self-starter; willing to dig in and get the job done with minimal guidance

- Ideal: Scrum master certification (CSM), PMI or PrMI certification

## Skills

### Required
- Program Management
- Product Launch
- Cross-functional collaboration
- Communication
- Interpersonal skills
- Salesforce products
- Problem-solving
- Process-driven mindset
- Resourcefulness
- Analytical thinking

### Nice to have
- Scrum master certification (CSM)
- PMI or PrMI certification

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Strategic---Transformation-Programs--Senior-Manager--Customer-Success-_JR361415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)