# Security Operations Engineer

**Company**: Zendesk
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Security-Operations-Engineer_R35788?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fadf11f8-099

## Description

Zendesk is looking for an experienced Security Operations Engineer to join its growing Cyber Security team. The role involves monitoring, investigating, and responding to security threats, combining hands-on security operations with threat hunting, incident response, cloud security, DLP investigations, and continuous improvement of security tools, processes, and automation.

**Responsibilities:**

- Serve as a primary incident responder addressing critical security alerts and incidents across enterprise infrastructure, product offerings, and client environments.

- Leverage enterprise security platforms to perform threat analysis, examine security incidents, and execute daily operational response workflows.

- Conduct proactive threat hunts to identify visibility gaps and support deeper investigations.

- Analyze Data Loss Prevention alerts, assess data-exfiltration risks, and assist with complex forensic analysis.

- Collaborate with audit and compliance partners to respond to regulatory inquiries.

- Lead cross-functional tabletop simulations by partnering with key internal stakeholders.

- Stay current on emerging threats and attacker tactics.

- Lead or manage technical cybersecurity investigations, including triage, scoping, containment, and documentation.

- Contribute to the development and operation of automation and orchestration tools that reduce manual effort and improve response consistency.

- Leverage artificial intelligence responsibly to enhance security orchestration, accelerate investigation workflows, and assist with building AI capabilities.

- Collaborate with Security Engineering partners to enhance operational monitoring, threat detection, and incident response mechanisms.

- Collaborate with the Threat Intelligence team and broader security community to build relationships and share knowledge.

- Partner with internal stakeholders and business partners to explain major security incidents and implement actionable risk mitigation strategies.

- Demonstrate adaptability by taking on expanding responsibilities and working effectively in dynamic, rapidly evolving environments.

- Join Zendesk’s global cyber security on-call rotation to support continuous response operations.

- Provide regional coverage across APAC through scheduled operational shifts.

**Requirements:**

- Bachelor's degree in Computer Science or a related field.

- 7+ years of experience in cybersecurity, SOC, incident response, or threat hunting.

- Strong analytical and problem-solving skills.

- Excellent written, verbal, and presentation skills.

- Experience with Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), and other log-aggregation tools.

- Experience investigating Data Loss Prevention (DLP) and User and Entity Behavior Analytics (UEBA) alerts.

- Good understanding of cloud infrastructure and cloud security alerts.

- Cybersecurity certifications such as CEH, CHFI, or AWS Certified Security Specialist are a plus.

## Skills

### Required
- Security Operations
- Threat Hunting
- Incident Response
- Cloud Security
- DLP Investigations
- SIEM
- SOAR
- Python
- Scripting

### Nice to have
- Artificial Intelligence
- Automation
- Cybersecurity certifications

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Security-Operations-Engineer_R35788?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)