# Senior Customer Success Manager

**Company**: Braze
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $83,200 - $119,200/year, with an expected On Target Earnings (OTE) between $104,000 and $149,000/year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8142617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fadd8abe-662

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. We're seeking a Senior Customer Success Manager to work with high-profile established brands to help them realise value from their investment in Braze.

## Responsibilities

- Partner with Account Executives to ensure commercial alignment and drive client renewals, retention, and net retention targets for your customers

- Be your customers' main point of contact and trusted advisor at Braze

- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze

- Proactively analyse your customer product usage to identify opportunities and risks to account health

- Maintain ongoing contact with your customers through ad hoc communications, regular check-ins, events, and Executive Business Reviews

- Advocate for your customers, soliciting and synthesising customer product feedback to contribute to product development

- Provide continuing education for customers to maximise product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

- Coordinate with other Braze teams, including Technical Support, Industry Solutions, and Deliverability Services, to ensure your customers receive the support they need simply and seamlessly

- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity

- Act as a point of escalation for customers

- Provide mentorship to junior colleagues

- You will likely spend time onsite with customers and may travel internationally

## Requirements

- 3-6 years relevant experience in a related area, for example, Onboarding, Customer Success, Implementations, or Project Management

- Excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills

- Proven track record successfully managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities

- Strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc.)

## Benefits

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

- Collaborative, transparent, and fun culture recognised as a Great Place to Work

## Skills

### Required
- SaaS
- Mobile
- APIs
- Marketing Automation
- Direct Marketing
- Analytics
- Programming

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8142617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)