# User Experience Researcher

**Company**: Salesforce
**Location**: San Francisco, California
**Experience**: senior
**Job type**: full-time
**Salary**: $148,500 - $260,100 annually
**Category**: Research
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Staff-Researcher--Rolling-Research--Slack-_JR368208?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/user-experience-researcher-fadcb5fb-231/

## Description

Salesforce is seeking a User Experience Researcher to join the Slack Research team. The researcher will partner with Product, Design, and Engineering to ground decisions in customer evidence. The ideal candidate will have 7-8+ years of relevant experience in UX or user research, strong command of qualitative methods, and a track record of influencing product decisions with time-sensitive research.

Responsibilities:

- Plan, run, and synthesize short-cycle studies across multiple product areas

- Triage incoming requests from PDE partners, prioritize and route segment-specific questions to the correct audiences

- Write discussion guides

- Deliver insights fast, in formats that product teams can act on in the moment

- Partner with Research Operations and recruiting to manage screener profiles, panel health, and participant quality

- Improve the program's methods, templates, and tooling, including AI-assisted analysis and synthesis

- Keep studies consistent and compliant (consent, privacy, data handling)

Requirements:

- 7-8+ years of relevant experience in UX or user research

- Strong command of qualitative methods, with comfort in mixed methods and lightweight quant

- A track record of influencing product decisions with time-sensitive research

- Skill at synthesizing quickly and communicating clearly to executives and cross-functional partners

- Comfort with ambiguity and shifting priorities

- Experience with B2B/enterprise products, collaboration tools, or AI-powered workplace products (preferred)

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually.

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## Skills

### Required
- qualitative research
- mixed methods
- UX research
- product decisions

### Nice to have
- B2B/enterprise products
- collaboration tools
- AI-powered workplace products

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Staff-Researcher--Rolling-Research--Slack-_JR368208?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)