# Launch Manager, Mexico

**Company**: Glia
**Location**: Mexico
**Experience**: senior
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/glia/be0563c8-9564-445f-b4ba-dbb668d2f2f4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fadb77c3-ca3

## Description

As a Launch Manager, you will become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. You will act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.

Responsibilities:

- Implementation Portfolio Management: Oversee a portfolio of 15-20 client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.

- Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.

- Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.

- Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.

- Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.

- Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.

- Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

Requirements:

- 4+ years of experience managing implementations for SaaS or Enterprise-level clients

- Understanding of APIs, HTML, and network security

- Hands-on experience configuring applications or software platforms

- Proven ability to coordinate multiple Client-facing projects simultaneously

- Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering

- A team player attitude with strong presentation skills, self-confidence, and enthusiasm

- Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way

- Strong project management skills and a background in technical consultancy

- Excellent written, oral, and social interpersonal skills across multiple audiences and methods

- Highly collaborative and flexible

- Growth mindset with a natural curiosity about technology

## Skills

### Required
- APIs
- HTML
- network security
- project management
- technical consultancy

### Nice to have
- Experience working in or with Contact Centers
- Experience training end-users on systems
- Experience within the Financial Services, Insurance, or Healthcare Industries
- A project management or technical certification or related professional coursework
- Experience working in a consultancy role
- Spanish

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/glia/be0563c8-9564-445f-b4ba-dbb668d2f2f4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)