# Manager, Inbound Sales, SME & Growth

**Company**: Airwallex
**Location**: Ho Chi Minh City
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/14dfecc4-c09f-4336-b6c8-67c4eab5d792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fad651a6-64d

## Description

We are looking for a hands-on Sales Manager to lead and develop our sales representative team while strengthening commercial execution across the SME customer lifecycle.

Responsibilities:

- Own inbound sales targets, setting clear goals, priorities, operating rhythms and execution plans.

- Define team KPIs and performance standards across lead response, qualification, discovery, follow-up, conversion, revenue contribution and handover quality.

- Run team meetings, pipeline reviews, one-to-ones, call reviews and performance reviews.

- Build a disciplined lead-management process that improves response times, qualification quality, conversion and sales velocity.

- Own full-funnel performance analytics: productivity, conversion, revenue, forecasting, retention, expansion and customer health.

- Maintain high standards for CRM hygiene, pipeline visibility and activity quality, and improve forecasting accuracy.

- Use data, customer feedback and frontline insights to diagnose gaps and recommend corrective actions.

- Hire, onboard, train and develop the inbound sales team through regular coaching, feedback and performance reviews.

- Coach reps on discovery, needs analysis, solution positioning, objection handling, negotiation, follow-up and closing.

- Partner with Marketing and Sales Operations to improve lead quality, campaigns, routing, attribution, CRM processes and reporting.

- Build a high-performing, insight-led commercial organisation with clear accountability across the customer lifecycle.

- Act as a hands-on leader who balances people management, operational execution and strategic problem-solving.

Requirements:

- 4–5+ years of relevant experience in banking, payments, PSP, fintech, e-commerce or platform-based businesses.

- Demonstrated experience in B2B sales, inbound sales, telesales or another high-volume, lead-driven sales environment.

- Experience leading, coaching or mentoring sales representatives or another quota-carrying team.

- A track record of delivering against revenue, conversion or other commercial targets.

- Strong understanding of inbound sales funnels, lead qualification, CRM discipline, pipeline management, forecasting and performance reporting.

- Experience using data to diagnose funnel performance and improve sales processes.

- Experience setting targets, managing performance and establishing effective operating rhythms.

- Excellent coaching, communication, stakeholder management and problem-solving skills.

- Ability to balance team leadership with hands-on involvement in customer and deal conversations.

- Strong commercial judgement, ownership, resilience and a customer-first mindset.

- Ability to operate effectively in a fast-paced, changing environment.

- Professional fluency in English and Vietnamese.

## Skills

### Required
- B2B sales
- inbound sales
- lead qualification
- CRM discipline
- pipeline management
- forecasting
- performance reporting
- coaching
- communication
- stakeholder management
- problem-solving
- commercial judgement
- customer-first mindset
- Vietnamese

### Nice to have
- Experience building processes
- playbooks
- reporting frameworks
- operating models
- Salesforce
- comparable CRM and commercial reporting tools

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/14dfecc4-c09f-4336-b6c8-67c4eab5d792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)