# IT Support Engineer (Hybrid - Columbia MD)

**Company**: Tenable
**Location**: Columbia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $27.40-$36.38 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tenableinc/jobs/5480632008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-support-engineer-hybrid-columbia-md-facf2fc4-9e9/

## Description

We are seeking a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organisations. As an IT Support Engineer at Tenable, you will diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications. You will provide high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations. You will utilise AI tools to accelerate the creation of technical documentation and internal "How-To" guides. You will ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.

Responsibilities:

- Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.

- Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.

- AI-Assisted Efficiency: Utilise AI tools to accelerate the creation of technical documentation and internal "How-To" guides.

- Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.

- User Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1.

- Infrastructure Support: Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace).

- Global Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.

- Lifecycle Management: Manage the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.

Requirements:

- Experience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment.

- OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.

- Technical Stack: Hands-on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow.

- Networking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices.

- Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users.

- Project Management: Ability to lead or participate in internal IT projects independently.

Benefits:

- Medical, dental, vision, disability and life insurance;

- 401(k) retirement savings with company match;

- An employee stock purchase plan;

- An employee referral program;

- Flexible spending accounts;

- An Employee Assistance Program (EAP);

- Education assistance;

- Parental leave;

- Paid time off (PTO);

- Company-paid holidays;

- Health and wellness events;

- Community programs.

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## Skills

### Required
- Windows
- macOS
- JAMF
- BigFix
- ServiceNow
- TCP/IP
- Wi-Fi
- Information Security

### Nice to have
- AWS Workspaces
- Okta
- Nessus
- CompTIA A+
- Network+
- Microsoft/Cisco credentials
- Google Gemini
- Claude

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tenableinc/jobs/5480632008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)