# Assistant Secretarial Services Manager (ASSM)

**Company**: Unnamed company
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Consulting

**Apply**: https://cmno.wd3.myworkdayjobs.com/en-US/CMS_Career_Site/job/London-Cannon-Place/Assistant-Secretarial-Services-Manager_JR105791-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fac4a4ae-919

## Description

The Assistant Secretarial Services Manager (ASSM) role is a key position within the practice group, primarily responsible for the day-to-day management of secretaries. The successful candidate will ensure the Secretarial Model supports all partners and fee earners in receiving an exceptional and efficient service.

**Key Responsibilities:**

- Line management responsibilities for all secretarial staff within the Practice Group

- Support mentoring within the team and identify development opportunities

- Manage day-to-day workflow requirements and ensure sufficient secretarial resources

- Develop and encourage cross-practice working across the secretarial population

- Arrange secretarial cover for absences and manage new joiner processes

- Undertake annual, interim, and probationary reviews for the secretarial population

- Understand the strategic plans of the practice group and make recommendations to the Practice Group Leader (PGL)

- Review and propose secretarial/fee earner allocations and headcount recommendations

- Lead and champion change initiatives across the secretarial function

**Assisting the SSM/HoSS and/or HR:**

- Return to work interviews and absence monitoring

- Reviewing performance issues with fee earners/partners

- Attending first-line disciplinary and performance issue meetings

- Recommending team or individual development and refresher training

**Assisting PGL/PGM in PG Operational Tasks:**

- Supporting day-to-day operational management of the Practice Group

**Key Performance Indicators:**

- Builds productive relationships internally and externally

- Ensures own and team's knowledge and skills are current

- Deals with day-to-day people management issues effectively

- Manages performance and continuous improvement of secretarial staff

- Creates and develops procedures, projects, and systems for workflow improvements

**Requirements:**

- Proven supervisory and management experience within a similar role for at least 3 years

- Demonstrated knowledge by having undertaken courses such as excellence programs, diplomas, NVQs

- Experience within a professional services environment, ideally within a law firm

- Excellent IT skills, including Word, Excel, PowerPoint, Copilot, MS Teams

- Ability to relate to people at all levels and maintain confidentiality

- Proven ability to design and implement new processes and manage workflow

**What We Offer:**

- Competitive basic salary (reviewed annually)

- Flexible, hybrid working policy

- Generous bonus scheme

- Up to 25 days holiday (rising to 28 days with service)

- Private medical insurance

- Enhanced parental leave

- Reasonable adjustments and accommodation for disabled talent

## Skills

### Required
- Word
- Excel
- PowerPoint
- Copilot
- MS Teams
- People management
- Process design
- Workflow management

---

Source: [Apply at cmno.wd3.myworkdayjobs.com](https://cmno.wd3.myworkdayjobs.com/en-US/CMS_Career_Site/job/London-Cannon-Place/Assistant-Secretarial-Services-Manager_JR105791-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)