# Serviceberater (m/w/d)

**Company**: Porsche Zentrum Recklinghausen
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Sales
**Industry**: Automotive

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=20402
**Canonical**: https://yubhub.co/jobs/job_fab805a5-662

## Description

Here's your chance to join Porsche. Porsche Zentrum Recklinghausen is a successful car dealership that sells and services Porsche vehicles. We're looking for a Serviceberater (m/w/d) to join our team.

Your tasks:

- Sell service packages, parts, and accessories and provide customer care and advice

- Handle direct customer inquiries and explain the work to be done on the vehicle

- Hand over repaired vehicles and explain the work done and the invoice

- Prepare the service appointment, including researching the reason for the customer visit, customer wishes, and potential problem areas

- Adhere to the Porsche Service Core Process (appointment arrangement, appointment preparation, vehicle acceptance, entry of repair/service into the workshop, quality control, vehicle return, and post-processing of appointments)

- Coordinate the service business

- Ensure a seamless and professional service experience for our customers

- Implement measures to retain and win back customers

Requirements:

- Completed technical training, e.g., as a Kfz-Mechatroniker (m/w/d) or Servicetechniker (m/w/d)

- Ideally, training as a certified Automobile Service Advisor (m/w/d)

- Experience in the after-sales sector and certification as a Service Assistant (m/w/d) is desirable

- Strong service and customer orientation

- Excellent communication skills combined with social competence towards different conversation partners

- Good manners and a sympathetic customer-oriented appearance

- High reliability, flexibility, and above-average willingness to work

- Self-motivation, initiative, and good organizational skills

- Ability to quickly grasp complex task assignments

- High stress tolerance

- Familiarity with MS Office

- Valid driver's license class B

Benefits:

- Balanced work-life balance: With 30 days of vacation per year, we support you in bringing your work and private life into harmony.

- Career paths that inspire: Discover various career opportunities and develop your talents in an environment that fosters your professional development.

- A role with significance: Take on responsible tasks that make a real difference.

- A motivated team: Work with a team that is not only qualified but also passionate about their work.

- A modern working environment: Experience a workplace that inspires you with modern technology and a professional atmosphere.

- Health and well-being: Enjoy additional protection through our company's health insurance and stay fit and mobile with our bike leasing program.

- Attractive employee offers: Benefit from exclusive discounts and special conditions that we offer our team members.

- Unique insurance offers: Take advantage of special offers from our in-house insurance agency, tailored to your needs.

Contact:

If you have questions, please contact:

Kai Wortmann, Recruiting

Tel.: 0231 57703 406

## Skills

### Required
- service package sales
- customer care
- direct customer inquiries
- vehicle repair
- quality control
- team coordination
- customer retention
- customer acquisition