Customer Success Engineer, LATAM (Spanish, Portugese)
GitLab is seeking a Customer Success Engineer to support customers in Latin America. As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. Your responsibilities will include: Engaging with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance. Partnering with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning. Delivering practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account. Providing technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. Aligning with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives. Developing and delivering workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. Building and maintaining specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use. Requirements include: Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portugese are a strong plus. Location in the United States, Mexico, or Brazil. Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance. Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes. A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations. Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model. A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples. GitLab offers a range of benefits, including: Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support