# Network Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: Heredia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Network-Support-Engineer_1211197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fa86aef6-d79

## Description

We are seeking a Network Engineer to apply your extensive experience supporting large-scale networks; as well as broad product knowledge in either routing, switching or security (firewalls).

**Responsibilities:**

- Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).

- Build productive and collaborative trust-based relationships with the assigned accounts

- Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach

- Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions. Keep management informed of all sensitive issues.

- Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability

- Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations

- Participate in customer conference calls and/or face to face customer meetings to discuss technical issues

- Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve

- Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use

- Sound documentation of technical support issues using the available tools is an essential element of the role

- Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction

**Basic Qualifications**

- Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )

- 3+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks

- 3+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.

- Strong communication skills, including influencing and collaboration skills, are a must.

- Strong problem solving skills, applicable to large and complex network scenarios

- Strong customer management and customer service skills.

- Excellent presentation skills.

**Must-have Technical skills :**

- IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers

- Routing Technologies : OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN,

**Preferred to have Technical skills :**

- Working knowledge of EVPN, SR-MPLS, SRV6

- Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools

- Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl)

**What We Can Offer You:**

- Health & Wellbeing

- Personal & Professional Development

- Unconditional Inclusion

## Skills

### Required
- TCP/IP
- Subnetting
- IP Packet flow
- OSI layers
- OSPF
- IS-IS
- BGP
- MPLS
- RSVP-TE
- L3VPN
- L2VPN

### Nice to have
- EVPN
- SR-MPLS
- SRV6
- Ixia/Spirent traffic generators
- TCP replay tools
- network protocols analysis tools
- Linux
- FreeBSD
- Scripting languages (Shell, Python, Slax, Perl)

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Network-Support-Engineer_1211197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)