# Forward Deployed Engineer (FDE) focusing on Agentforce Operations (Regrello)

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Forward-Deployed-Engineer----Agentforce-Operations--Regrillo-_JR359868?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fa5eaf8b-453

## Description

As a Forward Deployed Engineer (FDE) focusing on Agentforce Operations (Regrello), you are a hands-on Technical Builder who designs, constructs, and deploys enterprise-grade agentic AI solutions directly inside customer environments.

Responsibilities:

- Workflow & Multi-Agent Orchestration: Build, configure, and optimize complex operational workflows using Agentforce Operations (Regrello), defining agent reasoning, tool-calling logic, and conditional execution loops.

- Agent Communication Protocols: Implement modern agent-to-agent communication standards and the Model Context Protocol (MCP) to govern context sharing, task hand-offs, and tool execution across specialized AI agents.

- Enterprise AI Grounding Systems: Architect, build, and maintain real-time data grounding infrastructure using RAG (Retrieval-Augmented Generation), vector databases, search indexes, and knowledge bases to supply agents with accurate enterprise context.

- Enterprise Integration & API Management: Develop and maintain custom APIs (REST, GraphQL, webhooks) and integration pipelines connecting AFO/Agentforce to Salesforce Data Cloud (Data 360), cloud warehouses (Snowflake, Databricks), and core ERPs (SAP, Oracle, NetSuite) via MuleSoft or custom middleware.

- AI-Assisted Engineering: Leverage modern AI tools (Cursor, Claude, Vibes) embedded directly into your daily developer workflow to move from architecture sketch to deployable code in days, not months.

- Telemetry & Observability: Model data, ship ETL/ELT pipelines, and build real-time agent performance dashboards to track execution health, fallback triggers, and business outcomes.

- Field-to-Product Feedback: Serve as the direct connective bridge between frontline customer deployments and core Salesforce product/engineering teams to feed edge cases and gaps back into platform feature roadmaps.

Required Qualifications:

- 7+ years professional experience

- Hands-on AI & Grounding Expertise: Deep experience with LLM orchestration, prompt tuning, and building RAG pipelines, vector search indexes, and knowledge base retrievers for enterprise data.

- Multi-Agent Systems & API Mastery: Practical experience with API design (REST/SOAP/webhooks) and modern agent protocols (e.g., MCP, tool calling, or event-driven messaging architectures).

- Expertise in process orchestration and API-led connectivity using tools like MuleSoft or custom middleware to bridge AI agents with legacy ERP systems.

- Solid understanding of data modeling, schema design, and asynchronous message integration patterns.

- Familiarity with automation platforms (for example, Pega, UiPath, Automation Anywhere, ServiceNow, Appian, Microsoft Power Platform) and competing enterprise AI and agent platforms (Microsoft Copilot Studio, Google Vertex AI, AWS Bedrock, IBM watsonx, Palantir AIP, ServiceNow AI Agents).

- Experience with integrated enterprise applications (for example, Workday, Coupa, Jira, Slack, major warehouse or transportation management systems)

- Knowledge of data governance and master data systems (Informatica, Collibra, SAP MDG, Reltio) and operational execution platforms (Manhattan Associates, Blue Yonder, Kinaxis, Oracle transportation management).

- Willingness to travel 25-30% for on-site deployment with key enterprise accounts.

Benefits:

- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

## Skills

### Required
- LLM orchestration
- prompt tuning
- RAG pipelines
- vector search indexes
- knowledge base retrievers
- API design
- modern agent protocols
- process orchestration
- API-led connectivity
- data modeling
- schema design
- asynchronous message integration patterns
- automation platforms
- enterprise AI and agent platforms
- integrated enterprise applications
- data governance
- master data systems
- operational execution platforms

### Nice to have
- Specific domain expertise in Supply Chain, Manufacturing, or Logistics Execution
- Experience within the Salesforce Ecosystem (Agentforce Specialist, Data Cloud, Apex, Flow, or Headless architectures)
- Hands-on experience with cloud data platforms (Snowflake, Databricks, BigQuery)

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Forward-Deployed-Engineer----Agentforce-Operations--Regrillo-_JR359868?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)