# LMS Manager & Senior Instructional Designer

**Company**: Synthesia
**Location**: UK Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary and benefits package
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q12057983

**Apply**: https://jobs.ashbyhq.com/synthesia/8b09d60a-00e6-4837-be62-9cb69eeac2a7
**Canonical**: https://yubhub.co/jobs/job_fa5ba0ca-6de

## Description

## Instructional Designer

### About the role

We’re looking for a technically strong, design-led **LMS Manager & Senior Instructional Designer** to own and evolve the **Synthesia Academy,** our customer-facing learning platform used by tens if thousands of learners globally.

This role sits at the intersection of **instructional design, LMS architecture, and web experience design**. You’ll be responsible for how the Academy is structured, built, and experienced end-to-end: from learning pathways and course design to page layouts, navigation, and visual quality.

This is **not** an internal enablement role. Customer education at Synthesia is a core part of the product experience and must meet the same quality bar as our marketing site and in-app journeys.

### **What You’ll Do**

**Own the LMS and Academy Architecture**

- Act as the primary owner of the **Synthesia Academy architecture** , ensuring it is intuitive, scalable, and visually polished.

- Design and maintain **learning pathways**, course hierarchies, page structures, and navigation.

- Build and manage LMS pages and templates in **Thought Industries** (or a similar customer-facing LMS).

- Continuously improve the Academy experience based on customer feedback, data, and product changes.

**Design and Build Learning Experiences**

- Design and develop customer-facing courses, certifications, and learning paths grounded in strong instructional design principles.

- Translate complex product concepts into clear, engaging, and actionable learning experiences.

- Create content across formats including video, interactive modules, and in-LMS experiences.

- Ensure learning experiences scale across global audiences, personas, and use cases.

**Web Design & LMS Build**

- Design and build Academy pages with a **web-first mindset**, not a traditional LMS mindset.

- Use **HTML and CSS** to customize layouts, improve usability, and elevate visual quality beyond out-of-the-box LMS templates.

- Design learning and page layouts in **Figma**, then implement them accurately in the LMS.

- Ensure consistency with Synthesia’s brand, accessibility standards, and design system.

**Collaborate Across Teams**

- Partner closely with Product, Product Marketing, Customer Success, Support, and Enablement teams.

- Work with Brand and Design to ensure Academy visuals and interactions meet the same bar as customer-facing web experiences.

- Create and manage video-based learning content using **Synthesia**.

**Iterate and Improve**

- Use engagement data, completion rates, and qualitative feedback to continuously improve Academy structure and content.

- Treat the Academy as a living product, iterating regularly as Synthesia and customer needs evolve.

## **Who You Are**

- A senior **instructional designer** with proven experience building customer-facing learning experiences.

- An **LMS owner and builder** who understands how structure, navigation, and page design influence learner behaviour.

- **Strong web design skills are a must**—you’ve designed and built digital experiences, not just content.

- Confident using **HTML and CSS** to customise and improve LMS pages.

- Comfortable designing in **Figma** and translating designs into live experiences.

- Highly detail-oriented, with a strong eye for layout, hierarchy, and visual polish.

- Customer-obsessed and comfortable working in a fast-moving, product-led environment.

## **What We’re Looking For**

### **Must-Haves**

- Proven experience owning or managing a **customer-facing LMS or Academy**.

- Strong instructional design foundation and a portfolio of real-world work.

- Demonstrable **web design and LMS build experience**.

- Hands-on experience with **HTML and CSS**.

- Experience working cross-functionally with Product, CS, or Marketing teams.

- Excellent written and verbal communication skills.

### **Nice-to-Haves**

- Experience with **Thought Industries**.

- Experience creating learning content using **Synthesia** or other video-based tools.

- Background in digital design, UX, or web content management.

- French, German, or Spanish speaker

## **Why Join Synthesia**

- **Own a Critical Customer Experience:** The Academy is central to how customers learn and succeed with Synthesia.

- **High Craft, High Trust:** You’ll have the autonomy to build things properly and hold a high quality bar.

- **Room to Grow:** This role sits at the intersection of learning design, web experience, and product thinking.

- **A Team That Loves Building:** We iterate, collaborate, and care deeply about the details.

## Skills

### Required
- instructional design
- LMS architecture
- web experience design
- HTML
- CSS
- Figma
- Thought Industries
- video-based learning content creation
- cross-functional collaboration
- excellent written and verbal communication skills

### Nice to have
- experience with Thought Industries
- experience creating learning content using Synthesia or other video-based tools
- background in digital design, UX, or web content management
- French, German, or Spanish speaker