# Senior Technical Account Manager (Austin, Seattle, Denver)

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8030327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fa5a2708-1fc

## Description

As a Senior Technical Account Manager at Cloudflare, you will own the post-sales support experience for Cloudflare's largest Enterprise customers, ensuring smooth operations and proactive technical guidance.

Key responsibilities include:

- Serving as the primary technical support contact for assigned Enterprise customers

- Building and maintaining strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners

- Leveraging AI-driven tools and workflows to optimize daily operations

- Collaborating with internal teams to ensure high customer satisfaction

- Providing actionable customer feedback to Product and Engineering teams

- Maintaining a comprehensive understanding of customer environments and Cloudflare deployments

- Developing and maintaining a rolling Technical Risk & Gap Register for each enterprise account

- Conducting Quarterly Support Reviews

- Acting as a point of escalation during business hours

- Partnering with the account team to drive strategic customer engagements

- Utilizing AI-powered analytics to conduct proactive configuration health checks and architectural reviews

- Streamlining the creation of technical documentation

- Deploying AI-assisted incident management tools

Requirements include:

- Strong understanding of networking concepts, including Layer 7 technologies and routing protocols

- Experience with security technologies

- Knowledge of system integration, multi-vendor environments, and data center deployments

- Proficiency in diagnostic and troubleshooting tools

- Familiarity with the OSI Model, proxies, application & network security

- Minimum 8 years of experience in a customer-facing, technical support, or account management role

- Proven ability to work with Fortune 500 companies and senior leadership

## Skills

### Required
- networking concepts
- Layer 7 technologies
- routing protocols
- security technologies
- system integration
- multi-vendor environments
- data center deployments
- diagnostic and troubleshooting tools
- OSI Model
- proxies
- application & network security

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8030327?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)