# IT Operations Manager

**Company**: Biffa
**Location**: High Wycombe
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Waste Management
**Wikidata**: https://www.wikidata.org/wiki/Q4904749

**Apply**: https://apply.workable.com/j/1979040F7B
**Canonical**: https://yubhub.co/jobs/job_fa3d8508-033

## Description

The IT Operations Manager will oversee Infrastructure, Security, Technical Delivery, and Azure Services to ensure effective IT service delivery across the Biffa Group.

The role requires balancing cost, service quality, and governance to support agile business growth and operational excellence. They will lead and mentor a technical team, driving efficiency, service maturity, and innovation in alignment with Biffa’s strategic goals.

Key responsibilities include:

- Developing, planning, and optimising IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.

- Strengthening incident and problem management processes with robust communication and escalation frameworks.

- Implementing talent management and career development plans aligned with group-wide initiatives.

- Leading and developing a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.

- Scoping, planning, and delivering infrastructure projects within agreed timelines and budgets.

- Ensuring compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.

- Monitoring and reporting on system performance, availability, and capacity, including Azure demand forecasting.

- Testing and maintaining service continuity plans to meet defined RPO and RTO recovery targets.

- Driving continuous improvement across all supported services, including post-integration M&A projects.

Essential requirements include:

- Extensive IT experience in management or architecture roles.

- Certified in Azure and Security, with proven project management expertise.

- Strong background in Azure design, solution delivery, and security management.

- Proven ability to lead, motivate, and mentor high-performing technical teams.

- Demonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategy.

- Excellent communication, negotiation, and stakeholder management skills across technical and non-technical audiences.

- Highly proactive, dependable, and capable of working effectively with minimal supervision.

- Willingness to travel as required to support project delivery and organisational success.

## Skills

### Required
- Azure
- Security
- Project Management
- Leadership
- Communication
- Negotiation
- Stakeholder Management