# General Interest - PcD

**Company**: Carta
**Location**: Rio de Janeiro
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Support
**Industry**: Software

**Apply**: https://job-boards.greenhouse.io/carta/jobs/5505562003
**Canonical**: https://yubhub.co/jobs/job_fa2e5882-945

## Description

## The Role

You will join Carta's Customer Support team as a General Interest - PcD. Our Customer Support team is responsible for providing exceptional support to our customers, ensuring they have a positive experience with our products and services.

## About Carta

Carta is a leading provider of software for the private markets industry. Our platform helps founders, investors, and limited partners manage their equity, investments, and relationships. With over 65,000+ companies in 160+ countries using our platform, we are shaping the future of private market infrastructure.

## Responsibilities

- Provide exceptional support to customers through various channels, including phone, email, and chat.

- Respond to customer inquiries in a timely and professional manner.

- Troubleshoot issues and resolve problems in a efficient and effective way.

- Collaborate with internal teams to resolve complex customer issues.

- Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.

- Meet or exceed customer satisfaction targets.

- Participate in ongoing training and development to improve knowledge and skills.

- Work collaboratively with the team to achieve common goals and objectives.

## Benefits

- Competitive salary and benefits package.

- Opportunity to work with a leading provider of software for the private markets industry.

- Collaborative and dynamic work environment.

- Ongoing training and development opportunities.

- Recognition and rewards for outstanding performance.

## What We're Looking For

We are looking for a highly motivated and customer-focused individual to join our Customer Support team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Experience in a customer-facing role is essential, and knowledge of the private markets industry is a plus.

## How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application. We look forward to hearing from you!

## Skills

### Required
- customer support
- problem-solving
- communication
- teamwork

### Nice to have
- private markets industry
- software knowledge