# Learning Manager

**Company**: Capital One
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $122,100 - $139,400
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Learning---Enablement-Consultant-for-AI--Hybrid-_R1004111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f9f5dc09-ce4

## Description

We are seeking a Learning Manager to play a key role in driving the adoption of Artificial Intelligence (AI) across various teams. As a Learning Manager, you will be responsible for creating and executing a full-scale operational readiness agenda to enhance and maximize AI adoption. You will design and develop end-to-end enablement campaigns, provide strategic learning and change consultation, and partner with various stakeholders to align AI enablement with broader business objectives.

**Key Responsibilities**

- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.

- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.

- Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline operational realities.

- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.

- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.

- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.

- Establish real-time feedback loops to continuously adapt training, change, and communication strategies based on associate feedback and tool telemetry.

- Partner across Learning, Knowledge, and Change Management to ensure seamless alignment across all frontline leader communications, training, and engagement activities.

- Equip call center and back-office team leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.

**What You Need to Be Successful**

- AI Fluency: Active user of Generative AI tools with a strong understanding of AI applications, prompt engineering concepts, and tech-centric learning workflows.

- Operations Business Acumen: Deep familiarity with frontline operations, including a clear understanding of a "day/week in the life" of call center agents, back-office support agents, and operational team leaders.

- Instructional Design & Adult Learning Expertise: Proven capability in adult learning principles, instructional design, and micro-learning formats delivered in the flow of work.

- Change Management & Communication Mastery: Expert-level mastery of change management frameworks, stakeholder management, and high-impact multi-channel communication techniques.

- Cross-Functional Leadership: Strong influencing skills with a proven track record of driving cross-functional alignment in complex, matrixed environments.

- Agile Program Execution: Ability to lead through ambiguity, manage competing priorities, drive initiatives to completion, and iterate rapidly based on performance metrics.

**Basic Qualifications**

- Bachelor’s Degree or military experience

- At least 3 years of experience in client-facing consulting or internal strategic advisory roles

- At least 2 years of experience in learning design, knowledge management, or change management

- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies

- At least 1 year of experience in project, program, or campaign management

- At least 1 year of experience in learning and change strategy creation

**Preferred Qualifications**

- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership

- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers

- 3+ years of experience in strategy creation for technology adoption or digital transformation

- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies

- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders

## Skills

### Required
- Generative AI
- change management
- instructional design
- adult learning
- communication

### Nice to have
- Prosci
- agile project execution
- technology adoption
- digital transformation

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Learning---Enablement-Consultant-for-AI--Hybrid-_R1004111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)