# Consumption Lead, Data360 & Agentforce (AFD360)

**Company**: Salesforce
**Location**: Sydney
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Consumption-Lead---Agentforce-D360_JR368298?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/consumption-lead-data360-and-agentforce-afd360-f9eb9d57-a07/

## Description

Salesforce is seeking a Consumption Lead, Data360 & Agentforce (AFD360) to partner with customers in Sydney, Melbourne, and Auckland. The successful candidate will demonstrate deep business, industry, and product knowledge to guide customers in accelerating AFD360 consumption and return on investment with Salesforce.

The Consumption Lead role combines technical and commercial responsibilities and will align with ANZ SMB, Commercial, Enterprise, and Public Sector customers. The ideal candidate will help optimize and drive growth in assigned customer territories via use case adoption and expansion, lead key customer stakeholders, manage executive relationships, and create and implement a clear consumption roadmap for the customer.

**Core Responsibilities & Scope**

- Collaborate across Core and Specialist Sales teams, Customer Success, and Builder/FDE teams

- Support presales on high-target accounts and lead as the Consumption SME in implementation, enablement, and overall customer success

- Leverage account teams, services, customer success, education, and support for tasks beyond your scope or expertise

- Create, own, and execute a point of view on how key use cases can be accelerated into production

- Be the voice of the customer on all things consumption and navigate AFD360 Product and Engineering teams for new innovations, pilots, and roadmap needs

- Provide internal and external updates on usage and customer health KPIs

- Develop and maintain mutual AFD360 success plans with customers

- Provide increased focus and technical accountability for complex customers

- Develop knowledge of each customer's AFD360 implementation and evangelize its capabilities

- Engage strategic customers to understand goals, assess capabilities, and recommend how to accelerate consumption

- Bring a passion for operational excellence that drives scalable consumption, ACV growth, and customer success

- Guide impactful discovery conversations to uncover nuanced needs and identify creative solutions

- Guide customers on org strategy, governance, and change management

- Apply hands-on AFD360 product knowledge to customer business priorities and roadmap

- Proactively identify risks to customer goals and build a mitigation plan with the account team

- Produce and implement an adoption path showing current state, target future state with timeline, and an enablement plan

- Deliver value and innovation by understanding customers' key business challenges and growth potential

- Build executive-level relationships with customers' IT and business leadership, sponsors, and decision-makers

- Recommend additional Salesforce services and advisory experts when appropriate

- Proactively communicate technical product changes, degradations, outages, end of life, and other updates

- Collaborate with Salesforce product teams on solutions and roadmap and advocate for key features through Voice of the Customer feedback

**Minimum Requirements**

- Experience: 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM

- Technical expertise: Full-stack qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-level executives

- Communication and influence: Drives effective C-level conversations, facilitates difficult discussions, and handles objections

- Trusted advisor: Proven success understanding customer motivations to drive business value

- Customer success: Experience driving scalable GTM motions across SMB, Commercial, Enterprise, or Public Sector selling organizations

- Industry knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns

- Product development: Hands-on experience building 0-1 products at startups or large companies

- Facilitation: Excellent workshopping and whiteboarding skills

- Proactive attitude: Self-starter who works independently while collaborating remotely

- Data ethics and privacy: Commitment to ethics, privacy, and security best practices

- Salesforce Smart: Deep technical knowledge of the Salesforce platform

- Martech: Deep understanding of the Martech stack

- Data architecture and tools: Modern cloud data platforms, analytics tools, data programming models, and AI tooling

- AI and ML expertise: Experience with machine learning concepts and the ability to communicate value to diverse audiences

- Curiosity and continuous learning: Passion for exploring emerging marketing, data, and AI technologies and research

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## Skills

### Required
- CRM
- Data Architecture
- AI/ML
- Salesforce
- Data Analytics
- Machine Learning
- Cloud Data Platforms
- Analytics Tools
- Data Programming Models
- Python
- R
- Jupyter Notebooks

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Consumption-Lead---Agentforce-D360_JR368298?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)